International On The Water Hotel

site giving visitors that crisp, stylish As- cot welcome. Down to business With one of the hotel’s main custom- er bases being business customers, Helen candidly describes what they have done to attract this crowd and to keep them coming back. She explains that being a corporate style hotel in every sense, they do get a lot of cor- porate professionals there. Interest- ingly enough, Helen has found that the most important thing for visiting pro- fessionals is fast and reliable wi-fi. “We make sure that we are always aware of guests needs and ensure that we are able to cater for them. One of these ways is free wi-fi throughout the entire establishment. They expect coverage to be perfect, that’s the mind of the market. “Guests’ needs has become increas- ingly more modernised and demand- ing. Everything is becoming more and more technology based. We do not have guest forms in rooms, instead they fill them out on their mobile de- vices. We have movies on demand and electronic welcoming systems. It is these types of things that make the hotel more convenient and user friend- ly. Of course, there is a cost to the ho- tel, but it is these little touches that keep people coming back.” The hotel is located a touch past the main inner city and only eight minutes away from the International Airport,