International On The Water Hotel

in her staff, and says that they always do the best that they can. “Sometimes you can not avoid public comments. We address these problems as quickly and tactfully as possible,” also adding that “our staff always do all that they can to ensure that customers have a delightful experience.” “When it comes to the team I work with, people are open, and we all drive towards to same goal and that is to give our best service. We all have the same ambition in our work, the same goals and everyone’s happy to be working in this environment.” The riverside operations Helen overlooks 50 staff, the facili- ties and the commercial end of the op- erations. In terms of marketing, while the hotel does follow the classic ad- vertising campaign trail - newspa- pers, offers, street advertising - what Helen believes will be the real driver for growth is through return travellers and through trusted word-of-mouth. “We strongly believe that people will stay here, have a good experience and come back again, and even recom- mend us to others.” Where her 50 staff are concerned, Helen maintains a training program for each new employee, and nurtures development throughout their work- ing life at the hotel through training and vocational programmes. In terms of the wider community, because the hotel is located in Perth, getting Aus- tralian products is easy for the hotel; it continuously tries to introduce more local businesses into the Hotel. A rounded experience “We noticed it is not just the hotel rooms that need to meet a certain criteria, but the service and facilities too,” Helen asserts, “Overall people come here if they feel valued through- out the International on the Water ex- perience. From the prices and the vast room space, to the food they eat. We make sure that the high quality of their stay is reverberated throughout the hotel.” With such ambitious thinking, the revered award nominations and the stunning riverside setting, the future of the hotel looks nothing but posi- tive. As Helen and her staff continue in their forward thinking, proactive mo- mentum, we predict a burgeoning fu- ture for the International on the Water Hotel.