Sep-Oct 2016 Issue | Business View Oceania

118 Business View Oceania - September/October 2016 independence, dignity, and personal needs are deeply respected by the organisation and the owner-operators in extension. The Church and Munro families maintain an open-door policy while they also hold regular meetings with the residents. The fact that the organisation is privately ownedmeans that any and all issues that may arise can be solved quickly. The residents also have their own committee where they can raise concerns and share their thoughts with their fellows as well as the village management. The staff are also very happy with the organisation: ““If you were talking to our staff, I think they’d say we are pretty good bosses! Some of them have been with us for a lot of years. We are a family business, that’s the thing. We don’t have to go to boards to make decisions, they are made quickly and efficiently and I think we are very effective as a result of that. We are also very conscious on how we spend our money and I think that’s very important to keep things moving ahead”, says David. This proactive approach is found in other areas of the village as well. The residents are entirely involved in the village’s activities. Althorp makes it clear to everyone that the village belongs to the residents and that they can do as they pleasewith the facilities on offer. There are over 20 activities operated by the residents themselves and the vast majority of them have no need for outside interventions though