Sep-Oct 2016 Issue | Business View Oceania

152 Business View Oceania - September/October 2016 organisation’s accomplishments and its reputation in the region. David, who has been with the organisation for about six years, has overseen the expansion of Golden Healthcare by getting the structure right, becoming more focused on getting their people to work at the highest standards, and improving policy. The latter is the culmination of a 4-year programwhich helped tremendously in their recent audit. In fact, Golden Healthcare received a 4-year certification for Somerfield as a result which is the highest standard in the aged care sector. Investing in and caring for the staff Part of that can also be attributed to the huge emphasis the business places on its staff. Golden Healthcare employs 260 people spread across its 380-bed facilities, all of whom are highly trained, extremely knowledgeable, and very experienced. The organisation has spent a lot of time, effort, and resources in making sure that the staff is certified and qualified in their roles. When the residents’ families come in, they can easily see that the employees can provide personalized and professional care to everyone who resides in the facilities. A prime example of that is dementia care: “We cater to the needs of residents who have dementia. The difference between our rest homes and dementia units is the staff. There are different levels of staffing, they need to have different qualifications,