Sep-Oct 2016 Issue | Business View Oceania

154 Business View Oceania - September/October 2016 and different levels of educations. For example, we have to make a lot of the decision-making for these residents. One of the other aspects is that we also have to train and educate the families on dementia to have a better handle on it. A lot of them don’t understand dementia and might get quite upset when their families are put in a secure unit. We have regular family meetings where we actually encourage them to come along and learn what dementia means, trying to take that stigmatism away”, say Olivia and David. After all, Golden Healthcare has a very good relationship with its staff as it maintains a very hands- on approach to the business. Even John Tooby frequently comes in for a morning tea to interact with the residents and the staff. This dedication to the team is shown in many different ways. For example, the group recently had a conference for the management and executive members of the staff in order to improve and increase their skillset. The organisationemploys adedicated maintenance and gardening team which has transformed all outdoors areas, a dedicated diversional therapist, activities coordinators in every site, and more.