Sep-Oct 2016 Issue | Business View Oceania

165 being built and several duplexes are already on the planning stages. These expansion plans simply show the level of growth experienced by Aparangi. Unique to retirement villages, the organization even has a waiting list of people who want to move into the retirement village, from the care unit right through to people who wish to own their own properties. “We cannot keep up with demand”, comments Jackie. Keeping residents happy and entertained Of course, the people who are already residing in the retirement village are very satisfied with their accommodation and the services offered by the organization. Aparangi has dedicated focus groups, questionnaires, and familymeetings in order to receive feedback and improve on whichever area they are lacking on. Furthermore, Jackie participates in the daily walk-arounds, meets with the residents and talks with them about their problems on a personal basis. The village’s quality initiatives also allow the team to continuously improve in every area. Residents of Aparangi Village also enjoy a wealth of different activities which are aimed to foster social interactions, keep everyone active, and generally offer them diverse chances for entertainment. The community hall hosts activities