Sep-Oct 2016 Issue | Business View Oceania

194 Business View Oceania - September/October 2016 continuously moving forward with a body of fantastic staff. This includes considering how to stay on top at all times through a variety of means, in- cluding researching the industry as a whole and looking into more specific improvements. Secondly, the security and continuity for residents remains a constant priority. Reevaluating stand- ards is not just important but abso- lutely necessary. There is no other way to truly respond to the needs of every resident except for constantly readapt- ing. Measuring satisfaction and responding to growing needs Within the same framework, measur- ing quality of care is a tricky preposi- tion. According to Dr Smith, there is a general feeling that the industry is still based on an institutional model in re- gards to the dynamics of care. Howev- er, the industry is currently grappling with the concept of how to deliver the best kind of care in a more holistic way. Dr Smith and others are willing to innovate and move towards a different model, one that follows a more per- son-centric approach than usual as it is seen as an almost inevitable evolu- tion that will arrive in time. It can be said that the one constant within the industry is that no single fa- cility, such as ours, is the same as the next. Consequently, defining the con- cept of satisfaction can be extreme- ly challenging, particularly in the face of the ever changing clientele. We try