Sep-Oct 2016 Issue | Business View Oceania

197 to stay away from benchmarking on a macro scale to looking at what satis- faction means for our individual com- munity members at that time. This al- lows for a fluid support environment, which is possible only with staff trained to be adaptable on a daily basis. A part of their ap- p r o a c h is also to strongly en- courage close-knit relationships with the community. According to Warren, it is an absolutely clear guideline that occupancy and reputation are very closely aligned elements. After all, WINDSORCARE has maintained a 96 percent plus year-on-year occupancy rate which is well above the current industry average for occupancy, and is driven by the relationships formed with the community and key providers. As a recognition of this philosophy, the Mayor of Christchurch has even award- ed the organization for their service to the community. Fulfilling the stewardship of their deed Right now, WINDSORCARE is not look- ing into expanding their hospital setting further in terms of infrastructure. How- ever, they are certainly looking to in- crease the liveliness of the facility, to contin- uously ed- ucate and train the staff, and to stay competent. One of the next steps is to consider a lower cost option like serviced apart- ments in the village in order to serve a wider part of the community and fi- nalize the stewardship of the organiza- tion’s deed. Further options would see an expansion of the village with 30 ad- ditional cottages. Regardless of where the organization may head, their core ideals will continue to guide their way and provide a unique service to all members of Christchurch’s aged pop- ulation. Supporting Partners Nurse Maude nursemaudeshop.org.nz On The Go Physio onthegophysio.co.nz Merphait, Gibson&Zwart mgz.co.nz Hygiene Direct hygienedirect.nz