Sep-Oct 2016 Issue | Business View Oceania

215 required. Investing back into the staff is something that the residents benefit from as well”, explains Donna. Supporting and celebrating Glenwood Thankfully, the organisation also re- ceives support from other sources. Vol- unteering and donations are incredibly important and everyone at Glenwood benefits from them. The most promi- nent body of volunteers, of course, are the Friends of Glenwood. To start with, they regularly fundraise in order to pur- chase items that will make life more comfortable for the residents. They are all about improving quality of life so they also manage other activities. For example, they hold a mid-winter dinner where everyone from Glenwood is invited to participate in the celebra- tions. Their weekly Friday evening Hap- py Hour is also popular. Though Glenwood has not entered into any specific awards or recognition ceremonies, the feedback from the residents and their families is positive across the board. Glenwood has reg- ular meetings with the residents and their immediate family while they addi- tionally conduct surveys with the res- idents, their families, as well as the