Sep-Oct 2016 Issue | Business View Oceania

238 Business View Oceania - September/October 2016 has a well-equipped guest BBQ area, a games room, laundry facilities, a swim- ming pool, and everything else neces- sary for an enjoyable holiday. “When people check in, we give them a map of the local area, explain where things are, the opening hours, what there is to do. If they have young kids with them we’ve got some awesome lit- tle coloring books for them, we’ve got crayons in the office to give to the kids, we’ve got DVDs. Any information that they need, we’ll book tours for them, advice on what kind of tours they can go on, tell them about local restau- rants. We try to go the extra mile for them”, says Tara. A constant drive to improve Tara and Willie are very hands-on managers, always looking to improve upon every possible area. They care- fully listen to customer feedback, whether it is positive or constructive criticism. In addition to that, they work carefully with their staff to gather feed- back and assess improvements. The resort employs four casual personnel, three cleaners, and a dedicated main- tenance manager who takes care of Oceanside’s every need. The couple have a close-knit relationship with the staff and they operate in a friendly at- mosphere. “We have fully self-contained villas. We are very hands-on so we always know what’s actually happening with- in the property. We are always seek-