Sep-Oct 2016 Issue | Business View Oceania

76 Business View Oceania - September/October 2016 tal maintains a great relationship with organisations such as the insurance companies and is an Affiliated provid- er for Southern Cross Healthcare. It is also well-thought off by the stand- ard-setting bodies of the industry at large and maintains full accreditation as a registered Healthcare Facility. There is a great working environment at Remuera Surgical Care, a friendly atmosphere that supports collegiality, a strong work ethic, and constant im- provements in education, training, and above all, patient safety. Frequent education events have also proved to be highly effective training modules: “We try to have an educa- tional event at least once per month or once per quarter. At the most recent one, for example, we had a senior doc- tor come in and do what are called sce- narios. We are all in the theater, the patient has been put to sleep, and we can’t get an airway. What do we do? We actually roleplay and live that out to make sure that people know where the emergency drugs are, where the emergency kit is, what has to be done, the protocols that are in place. In oth- er words, preparing for everything”, ex- plains Tristan. True personalised care for each patient As the hospital only has four beds, each of the patients receives what can truly be considered highly personal- ised care. Small acts of kindness and care can go a long way toward patient satisfaction, after all. For instance, if a Greg Taylor patient requests a meal from a near- by restaurant and there are no med- ical reasons to contradict their deci- sion, the hospital will certainly send someone to collect it. This, combined with the personal nature of each room, can make a patient’s stay as dignified and pleasant as possible. At times, it is hard to believe that one is in a hos- pital and not a hotel. From the free basement parking to the artworks on the walls, the whole facility is designed with patient comfort in mind. Furthermore, huge emphasis is placed on patient safety. Once a month, the surgeons host a morbidity and mortality meeting to look at com-