Sep-Oct 2016 Issue | Business View Oceania

79 Supporting Partners CleanCor p cleancorp.co.nz Battley and Johnso n bandj.co.nz Surgical Supplies surgicalsupplies.co.nz plicated or near-miss events. Thank- fully, there has never been a fatality at RSC but there have been cases where a patient has had to be transferred to an ICU. The point of these meetings, however, is not to point fingers and as- sign blame but rather to discuss learn- ing points so that the medical team can maintain standards, learn from the critical event, and develop plans and protocols to prevent a repeat in- cident. Every patient who comes in is treated as an individual, from the moment that they pick up the phone to book an ap- pointment to months after they leave the hospital. Before any procedure is actually completed, each patient’s sur- geon sits down with them and thor- oughly discusses options, comments, and concerns with them. After a pro- cedure has been performed, the hos- pital conducts a follow-up call soon af- ter the patient’s discharge in order to get feedback while their experience is still fresh in their minds. Finally, there are multiple follow-up appointments at one week, one month, three months, and one year after the patient has been discharged from the hospital. Importantly, Tristan was quick to note that patients can also come in at other times if they feel worried or have any urgent concerns. Investing for the future By continuously investing in the hos- pital, maintaining and improving equip- ment and technology, the surgeons have also managed to maintain high standards of quality over the years. One of their most recent and expen- sive decisions made at the board lev- el was an investment on a new ma- jor sterilizing unit in the basement two years ago. While funding it was a con- siderable endeavour, it allowed the facility to become future-proofed in terms of sterilization capacity for the next 10 to 15 years. Moreover, they have heavily invested in laparoscopy gear because they see it as key to at- tracting gynecologists, one of the are- as of surgical endeavour in which RSC is looking to expand, having as they do fully equipped operating theaters with available space. This kind of forward thinking is what keeps the centre and hospital at the forefront of the industry. Right now, the focus is on increasing usage. Cur- rently, they run at a utilization rate of about 40 to 45 percent, which allows considerable room for expansion. Over the next five years, Tristan hopes to see this increase to 70% utilization. With strict attention to regulatory com- pliance, staff who provide the person- al touch and offering a state-of-the art facility which delivers a first-class sur- gical experience for each and every patient, this goal seems modest.