Concentric Health Group

6 7 BUSINESS VIEW OCEANIA VOLUME 4, ISSUE 4 BUSINESS VIEW OCEANIA VOLUME 4, ISSUE 4 logistically possible, and have included wellness centres in every new home built since. “They’ve really adopted the philosophy that we went to them with back when we started,” Young adds. “We were just a little start up and they believed in us and they’ve been fundamental in making a dent in the aged care rehab space. Because they believed in us, we had proof of concept and we were able to take that proof of concept to other providers. We were able to scale our model and we couldn’t have done it without them.” Concentric now has a number of partners, and has expanded its scope even further. Now, in addition to physiotherapy, Concentric clients have access to a full range of allied health professionals, including occupational therapists, speech pathologists, psychologists, dieticians, podiatrists and exercise physiologists. These therapies are now offered in the aged care setting, as well as in the NDIS setting. “It’s been a really rapid rise, but a really impactful journey where we’re really delivering a completely new, innovative model of physiotherapy and rehabilitation to some of the most vulnerable people in our community,” Young says. The practice operates with a patient-centred approach. “When we sat down to define our values and our purpose, we were all in furious agreement that whenever a client came to see us or we went to see a client, we would do whatever it took to give them the best opportunity to reach their goals,” Young explains. “That might mean getting to work early and seeing a client before they start work or staying back because the person can’t get there until after work. It might mean delivering a service in someone’s home because they are unable to get to the clinic. It might mean researching the latest evidence-based practice on how to treat a really unique disability. We are using innovative thinking.” Concentric uses the acronym “EPIC” to define its core values, with each letter value cascading into the next. ‘E’ stands for ‘an engaging an enjoyable workplace’. “We know that across the world, engagement is at an all-time low,” Young says. “So we have a theory that we need to rally around our purpose and be doing good for others. And that should, amongst a whole bunch of other things, improve engagement.” Concentric has a dedicated engagement team leader that holds steering groups and engagement activities to ensure they are focused on following through on that value. Next comes ‘P’, for ‘pursue excellence’. “We feel that if people are engaged in their role, then that cascades into the ‘P’,” Young says. “We feel that if you’re engaged, you will pursue a higher level of excellence in the way you conduct yourself in both the clinical and operational.” Through pursuing excellence, the outcome leads to ‘I’ for ‘improving lives’. “As allied health professionals our main purpose is to improve the lives of those that we come into contact with. That’s why we are really working hard,” Young says. The final core value is ‘C’ for ‘constant innovation’. Young notes, “By the nature of our organisation, we are innovative with the ideas we’ve come up with that have spawned the growth of Concentric, so we want to continue that core value of innovation, moving forward and continuing to listen to our team and do different things and make sure that we are adapting accordingly.” To further their desire for innovation, Concentric is working hard to stay on top of the latest allied health technology. They recently recruited a chief technology officer, who will be responsible for rolling out a brand new client management system, followed by a new scheduling tool and a customer service bot, which will talk to customers and take their feedback. CONCENTR I C HEALTH GROUP