PREMIER SERVICES GROUPFROM A SPECIALIST FIRE PROTECTION FIRM TO A MULTI-DISCIPLINE POWERHOUSE WWW.PREMIERSERVICESGROUP.COM.AU
PREMIER SERVICES GROUP AT A GLANCE PREMIER SERVICES GROUP WHAT: A leading multi-discipline building services leader across Australia and New Zealand WHERE: Offices in Newcastle, Victoria, Brisbane, Sydney, Mackay, Airlie Beach and Townsville. WEBSITE: www.premierservicesgroup.com.au FROM A SPECIALIST FIR TO A MULTI-DISCIPLINE 1 BUSINESS VIEW OCEANIA VOLUME 07, ISSUE 11
When Gordon Stalley, Managing Director, founded what was then Premier Fire Protection in 1987, the business was a small operation serving clients across New South Wales, which focused exclusively on the design, supply, and installation of fire protection systems. Over time, Premier earned a strong reputation for its technical expertise and reliability, leading to steady, organic growth across the Sydney region. BUILT ON ISO-ACCREDITED SYSTEMS, ORGANIC GROWTH, AND CLIENT TRUST, THE COMPANY IS NOW EMBRACING A NEW ERA OF PREDICTIVE MAINTENANCE AND SEAMLESS SERVICE INTEGRATION. RE PROTECTION FIRM E POWERHOUSE 2 BUSINESS VIEW OCEANIA VOLUME 07, ISSUE 11
Within the first decade, the company expanded its service offering to include maintenance and servicing—a move that would prove transformative. “We didn’t grow through acquisitions or mergers,” Stalley reflects. “We grew organically, through hard work, and by delivering consistently high-quality results for clients who trusted us.” Today, that steady foundation supports a national footprint and has evolved into a multi-discipline building services leader across Australia and New Zealand. Built on ISO-accredited systems, organic growth, and client trust, the company is now embracing a new era of predictive maintenance and seamless service integration. Premier Services Group now operates directly in New South Wales, Victoria, and Queensland, while also managing projects across Australia’s remaining states and territories and maintaining a presence in New Zealand. Its service offering has expanded to include fire protection, mechanical/HVAC, and electrical systems, positioning it as a tier-one, fullservice building systems provider. “Our growth has been client-led and organic. We follow where trusted relationships take us, ensuring the same quality and culture at every site,” Richard Stalley, Premier’s Executive Leader states. CORE CAPABILITIES: FULLSPECTRUM BUILDING SERVICES Premier’s expertise extends far beyond traditional fire protection. The company delivers a comprehensive suite of building services that includes, fire protection: Design, installation, testing, and maintenance for large-scale residential, commercial and industrial buildings, mechanical services / HVAC: Complete mechanical system installation and servicing, ensuring efficiency and compliance across large facilities as well as electrical services: from power systems to integrated building controls, delivered under the same ISO-certified quality standards. This service combination enables Premier to offer clients a single point of accountability across disciplines — streamlining coordination and compliance for major infrastructure and property portfolios. 3 BUSINESS VIEW OCEANIA VOLUME 07, ISSUE 11 PREMIER SERVICES GROUP
The company’s focus remains on tier-one and largescale clients, including institutional property owners, commercial and residential strata’s and developers. Premier’s team manages major commercial buildings, complex mixed-use developments, and critical industrial sites, setting it apart from firms that focus solely on smaller, residential-scale projects. THE CULTURE BEHIND THE SUCCESS A key differentiator for Premier Services Group is its company culture, which combines professionalism with approachability. “We’ve always wanted to be a tier-one business without losing the sense of camaraderie and pride that comes with being familyfounded,” Stalley shares.“People come to work proud of what they do. That’s how we know the culture is right.” This environment has proven magnetic for both seasoned professionals and ambitious newcomers. The company maintains a healthy balance between long-term employees with decades of experience and new recruits bringing modern perspectives and energy. This intergenerational exchange has become one of Premier’s greatest strengths, fostering innovation without losing the institutional memory that defines its quality. “It’s about balance—legacy staff who know where we came from and new team members who know where we’re going.” Richard Stalley notes. ISO-ACCREDITED EXCELLENCE: QUALITY, SAFETY, AND ENVIRONMENT Premier Services Group is ISO-accredited across three major standards—Quality Management, Safety Management, and Environmental Management— ensuring a consistent framework across every project, site, and office. While many competitors pursue ISO certification to satisfy client requirements, Premier has embedded it deeply into its DNA. INVESTING IN PEOPLE: TRAINING AND ACCREDITATION Premier’s leadership has long understood that excellence in service requires excellence in skills. Stalley notes that the company is deeply invested in training, apprenticeship programs, and accreditation 4 BUSINESS VIEW OCEANIA VOLUME 07, ISSUE 11
pathways, ensuring that its people remain at the forefront of industry capability. He points specifically to apprenticeships and traineeships which provide hands-on learning across all product groups, along with continuous professional development which ensures that all technicians, designers and engineers remain up to date with evolving regulatory standards in addition to formal accreditation and licensing. Stalley, who in his capacity as a director of the National Fire Industry Association has personally contributed to government consultation committees on building regulation reform for over 15 years, has helped shape policy while implementing those same standards within the company. “When the new licensing frameworks rolled out, we didn’t wait to adapt—we led the way,” he explains. INNOVATION AND PREDICTIVE TECHNOLOGY Stalley also highlights that technology is another 5 BUSINESS VIEW OCEANIA VOLUME 07, ISSUE 11 PREMIER SERVICES GROUP
Established in 2013 in Sydney, Australia, and growing steadily over the years, Ozstrut has cemented its position as a leading supplier of construction hardware, specializing in Pipe, Cable, and HVAC-R Support Systems. Working alongside industry clients on large-scale projects across key markets including Sydney, Newcastle, and Canberra, Ozstrut delivers exactly what these high-calibre projects demand: strong technical support, tailored advice, fast and reliable delivery, and a team that puts the customer first in every engagement. With a technically skilled team committed to a customer-first approach, Ozstrut offers a competitively priced and extensive product range that stands out in the industry for its quality and reliability. Recognized as a trusted business partner that delivers on time and exceeds expectations, Ozstrut continues to look ahead. As it expands, the company sees potential to open satellite branches to better support its growing customer base and further enhance its Customer Experience & Loyalty Program. Continuously evolving to meet customer needs and consistently delivering industry-leading products and services, Ozstrut is firmly focused on constructing a successful path forward. Ozstrut delivers complete solutions for pipe, mechanical and cable support, fasteners and consumables to Australia’s construction sector. Since 2013, our Sydney-based team has supported major projects across Sydney, Wollongong, Newcastle and Canberra - built on a foundation of quality, reliability and lasting partnerships. TRUSTED BY INDUSTRY. PROVEN ON MAJOR PROJECTS. www.ozstrut.com.au OZSTRUT PTY LTD. P (02) 9620 9999 E sales@ozstrut.com.au 32 Bearing Road, Seven Hills NSW 2147
As infrastructure demands increase and asset uptime becomes critical, BKB Group continues to lead Australia’s pumping, fire protection, water storage and heavy industrial markets with complete project-to-maintenance capability. With more than 36 years of experience and operations across Victoria, New South Wales, Queensland, South Australia and Western Australia, BKB delivers fully engineered solutions backed by in-house manufacturing, installation and servicing. The business operates across six divisions — BKB Fire, BKB Tanks, BKB HVAC, BKB Service, BKB Heavy Industrial and BKB Parts.Across every division, the company is guided by integrity, reliability and a commitment to delivering excellence for its customers.To further streamline procurement for maintenance teams and contractors, BKB now offers a fully stocked online Parts Shop, giving customers nationwide access to certified replacement components, control panels, engines and pump accessories with fast dispatch and technical support, reducing downtime and extending asset life. Trusted across commercial construction, healthcare, education, logistics, mining and public infrastructure, BKB Group works collaboratively with clients to tailor solutions that reduce downtime, simplify maintenance and protect critical assets. From major fire pump upgrades to single online parts orders, BKB Group delivers certainty at every scale, powering Australia’s most demanding infrastructure with reliable, engineered solutions that industry leaders can depend on. Your trusted partner in engineered pumping, fire and water storage solutions www.bkbgroup.com.au Fire Protection Systems Our Capabilities Water Storage Solutions Heavy Industrial Mechanical & HVAC Online Parts Shop Service and Maintenance Ph. 1300 252 227 PREMIER SERVICES GROUP
cornerstone of Premier’s modernization strategy.The company is investing heavily in system automation, data integration, and predictive maintenance tools to deliver greater efficiency for clients and teams alike. Building services are very complex and consist of thousands of individual components in a major building. Each of these components is required to undergo regular tests and inspections and for those tests and inspections to be recorded, and any defects noted and rectified. Regulation changes require this data to be retained and for condition assessment reports to be provided annually. The recent initiatives are designed to facilitate these increased requirements and include unified accounting and operations systems across all business divisions to improve transparency and responsiveness, automated document handling and data entry, cutting thousands of manual tasks per month as well as Echo Connect—Premier’s proprietary remote monitoring system for fire systems—now being expanded to HVAC and building management systems (BMS). 8 BUSINESS VIEW OCEANIA VOLUME 07, ISSUE 11
These innovations allow for real-time data collection, predictive fault analysis, and faster response times. “It’s not about technology for technology’s sake,” Richard explains. “It’s about making us more informed, more agile, and ultimately more valuable to our clients.” “Predictive maintenance gives our clients peace of mind—and gives our technicians the insight to act before issues escalate,” Richard Stalley explains. CLIENT RELATIONSHIPS THAT DRIVE GROWTH Every expansion milestone in Premier’s history can be traced back to client demand. Rather than pursuing rapid growth through acquisitions, the company has expanded organically, often following long-term clients into new markets and regions. “We didn’t set out to open in Victoria or Queensland just because we could,” Richard notes.“We went there because our clients needed us there.They knew what they could expect from us, and they wanted that same experience everywhere.” This deliberate,relationship-based expansion ensures consistent standards and prevents the dilution that can accompany acquisition-based growth.The result is a loyal client base and an enviable reputation across Australia’s top-tier property and construction sectors. FINANCIAL STRENGTH AND RESILIENCE Premier’s growth philosophy is backed by sound financial stewardship. The company operates with minimal debt, owns its offices, and maintains strong cash reserves to weather economic fluctuations.This financial discipline ensures that suppliers and staff are always paid promptly — a stability that builds trust across all levels of the business. “Money isn’t a limiting factor for us—it’s a stability factor. It allows us to make decisions based on strategy, not short-term necessity,” Gordon offers. Mick McCarthy – Queensland manager - receiving the Contribution to Community award at the National Fire Industry Association awards ceremony. 9 BUSINESS VIEW OCEANIA VOLUME 07, ISSUE 11 PREMIER SERVICES GROUP
WWW.SUPERIORPIPE.COM.AU Our fire protection systems are second to none and offer peace of mind for anyone overseeing a construction or refurbishment project. We have all the knowledge and skills required to supply and fit your fire protection or pipe protection system to the very highest standard, so don’t hesitate to get in touch with us for more information. 10 BUSINESS VIEW OCEANIA VOLUME 07, ISSUE 11
That fiscal prudence proved invaluable during the pandemic. While many competitors scrambled, Premier remained stable, investing in systems, tools, and people even amid uncertainty. SUSTAINABILITY AND COMMUNITY IMPACT Sustainability for Premier extends beyond ISO audits — it’s part of everyday operations. The company promotes recycling, waste minimization, and responsible sourcing across projects while continuing to champion environmental awareness through training and policy. “Ten years ago, environmental management became a major talking point in the industry,” Stalley recalls. “At first, many companies took a tokenistic approach. We didn’t. We made environmental consciousness part of our operating culture.” Equally important is community engagement. For more than 16 years, Premier has been a proud Richard Stalley 11 BUSINESS VIEW OCEANIA VOLUME 07, ISSUE 11 PREMIER SERVICES GROUP
supporter of Sport for Jove, an independent Sydneybased theatre company that promotes the arts and education. “It’s important to give back,” Stalley says. “We want to be good corporate citizens, not just good contractors.” INDUSTRY OUTLOOK: NAVIGATING REFORM AND TECHNOLOGY Australia’s building services industry is in the midst of unprecedented regulatory reform, with new licensing, competency, and safety standards reshaping how companies operate. Premier is uniquely positioned to adapt, thanks to its leadership’s direct involvement in these reforms and its commitment to ongoing staff education. “The biggest change in our industry is regulation— and we’re not just keeping up; we’re helping shape it,” Stalley explains. “We’ve worked hard to ensure our team remains accredited and ahead of the curve, not scrambling to catch up.” 12 BUSINESS VIEW OCEANIA VOLUME 07, ISSUE 11
Vince Porreca – National Contracts Manager – receiving the Fire Protection Professionals Award at the National Fire Industry Association awards ceremony. At the same time, technology—especially automation and predictive analytics—is transforming service delivery. Premier’s investment in these tools is ensuring the company remains at the forefront of innovation, with data integration paving the way for more efficient, transparent, and sustainable operations. LEADERSHIP TRANSITION AND THE ROAD AHEAD As Premier enters its next phase, the company is preparing for a formal leadership transition. Founder Stalley will step back from daily management, remaining a major shareholder and board director, while Richard — who has effectively been leading operations for several years — will formally take on the role of Managing Director. This transition ensures continuity while infusing the company with new energy and a modernized outlook.“Richard hasn’t got the role because he’s my son”, Gordon notes.“He’s a proven performer who has been instrumental in the company’s evolution, and I know he’ll continue to build on that momentum.” Looking ahead, Premier’s focus is clear: to consolidate its presence across NSW, VIC, and QLD while expanding selectively based on client demand, 13 BUSINESS VIEW OCEANIA VOLUME 07, ISSUE 11 PREMIER SERVICES GROUP
PREFERRED VENDOR/PARTNER n OZ STRUT www.ozstrut.com.au Ozstrut is a Sydney-based construction hardware supplier providing premium plumbing, electrical, and HVAC products to the Australian construction industry. Since 2013, we’ve earned a trusted reputation as a reliable partner for major projects across Sydney, Wollongong, Newcastle, and Canberra through quality products, exceptional service, and lasting client relationships. n BKB Pumping Solutions www.bkbgroup.com.au BKB Group Australia is a national provider of engineered pumping, fire protection, water storage and heavy industrial solutions. With in-house design, manufacturing, installation, servicing and a nationwide online parts shop, we support critical infrastructure across construction, healthcare, education and government with 36+ years of proven reliability and customer commitment. n Superior Pipe & Engineering www.superiorpipe.com.au further enhance data integration and predictive maintenance tools to set new standards in reliability, continue to invest in people, training, and systems to stay ahead of regulatory and technological change in addition to maintaining financial stability and self-sufficiency for sustainable long-term growth. “We’re not trying to be the biggest—we’re focused on being the best, across every measure that matters to our clients,” Richard concludes. 14 BUSINESS VIEW OCEANIA VOLUME 07, ISSUE 11
WWW.PREMIERSERVICESGROUP.COM.AU WWW.BUSINESSVIEWOCEANIA.COM AS FEATURED IN BUSINESS VIEW OCEANIA Premier Services Group
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