As Mead, B. reflects,“Mum and Dad are getting closer to retirement, but we’re just as passionate—if not more—about taking the business to the next level. There’s a lot of room for growth, and we’re excited to see where we can take it.” This generational shift brings new ideas and perspectives, but the core values remain unchanged. “We’re all very focused on maintaining the quality and culture that Heatlie is known for,” says Mead, M. “It’s not just about growth—it’s about growing in a way that aligns with our values.” INVESTING IN PEOPLE AND PROCESSES As part of their commitment to continuous improvement, Heatlie has invested not only in technology but also in the professional development of its team. Mead, B. shares that a business coach has been brought in to work with the siblings and help them grow into managerial roles.“This also extends to our employees. We’ve had apprentices, and we’re always looking for ways to help them develop their skills and determine where they want to go within the company.” Mead M. adds that the company’s focus on automating processes has been a game-changer. “We’ve managed to get our average order time down to just 16 hours from when we receive an order to when it’s dispatched, which is pretty incredible for a made-to-order company.” A FOUNDATION FOR FUTURE SUCCESS With a solid foundation built on family values, a commitment to quality, and a relentless pursuit of innovation, Heatlie is well-positioned for continued growth and success.As the second generation of the Mead family steps into leadership roles, the company is prepared to expand its product offerings, embrace new technologies, and maintain the strong culture that has been its foundation for the last 20 years. “We’re incredibly proud of what we’ve achieved, but we know there’s so much more we can do,” says Mead, B.“The future is bright, and we’re ready to take Heatlie to the next level.” 9 BUSINESS VIEW OCEANIA VOLUME 06, ISSUE 10 HEATLIE
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