However,Yapa also acknowledges the challenges that come with this growth. Many experienced engineers have left the industry during the pandemic, leading to a shortage of skilled professionals. To address this, the AIHE has launched training programs to develop the next generation of hotel engineers. “We’re focusing on both the technical skills and the unique aspects of hotel engineering,”Yapa explains. “It’s not just about knowing how a boiler works; it’s about understanding how to optimize energy use, manage capital projects, and enhance guest satisfaction.” Training young engineers is a priority for Yapa, particularly given the industry’s significant turnover. “Many of the engineers coming into the industry now are new, and they need support to get up to speed,” he says. We’re working closely with hotel general managers to encourage participation in our programs and ensure that these new engineers have the tools they need to succeed.” THE IMPORTANCE OF AWARDS AND ACKNOWLEDGEMENT Recognition is another area where Yapa is driving change. Historically, awards in the hospitality industry have focused on front-of-house staff, with little recognition for the contributions of behindthe-scenes professionals like engineers. To address 8 BUSINESS VIEW OCEANIA VOLUME 06, ISSUE 09
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