operational margin, making it difficult to invest in the future,” says Douglas.“We support the task force’s recommendations and await the government’s response.” Despite these challenges, Mercy Health remains committed to providing high-quality care to Australia’s ageing population. The organization is developing a new strategic plan to guide its growth and development over the next decade. A key focus of this plan is addressing unmet needs, particularly in regional areas where access to aged care services is limited. A VISION FOR COMPASSIONATE, SUSTAINABLE GROWTH “We see aged care as a fundamental part of our future,” says Douglas. “Our goal is to grow our residential care capacity while also expanding our home care services to ensure that more Australians can age in place with the support they need.” Mercy Health’s vision for the future centers on growth, compassion, and innovation. The organization is well-equipped to shape the future of aged care in Australia through its forward-thinking care models, dedication to research and development, and strong 9 BUSINESS VIEW OCEANIA VOLUME 06, ISSUE 09 MERCY HEALTH
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