Business View Oceania | April 2021

43 44 BUSINESS VIEW OCEANIA APRIL 2021 BUSINESS VIEW OCEANIA APRIL 2021 If it is achievable, it will rely on the hard work of PPCS’s fantastic employees. “When new clients come on board, they receive a dedicated account manager and, most of the time, are served by the same cleaning team,” Sarel notes. “At the end of the day, if you’ve got a team that knows a site intimately, they are just going to do a better job than someone who has to find their way around. In addition, our teams are proud of their sites. In fact, we often have internal competitions as to who is achieving the highest standards and if our teams always have the same sites, it’s easier to do that.” Despite its success, PPCS has never really had much of a focus on marketing, relying on word- of-mouth recommendations. “We’ve always felt that if you provide a really good service, customers speak to each other,” says Sarel. “Obviously, we have a website and look to improve our search ranking but it’s more about referrals. We don’t have a big sales or marketing team. Our operations team are the guys out there doing the work and we believe their work will speak for itself.” For All Your Commercial Exterior Cleaning Needs 0800 555 494 | 09 8276550 | info@kmgroup.co.nz www.kmgroup.co.nz Keepin’ It Clean All Over New Zealand. Services Building Wash | Waterblasting | Roof Treatment | Gutter Cleaning | Abseil/Height Work Glass &Window Cleaning | Machine Sweep & Scrub | High Dust Cleaning PAPER PRODUCTS WASHROOM & CLEANING JANITORIAL EQUIPMENT GLOVES & PROTECTIVE GEAR BAGS & BINS HOSPITALITY GREAT QUALITY CLEANING PRODUCTS SUPPORTED BY GREAT SERVICE WWW.THESERVICE.CO.NZ A U K L A N D | C H R I S T C H U R C H | W E L L I N G T O N PPCS FAC I L I TY SERV I CES PREFERRED VENDORS/PARTNERS n SUPERCLEAN DISTRIBUTORS greg@superclean.co.nz | www.superclean.co.nz Superclean Distributors is a well established, family-owned progressive Cleaning Supply Company. Superclean prides itself on exceptional customer service & satisfaction, offering premium Cleaning equipment & consumables to various market sectors such as Education, Healthcare, Hospitality, BSC’s and public facilities. We continue to focus on delivering new innovative products to provide real value. n NZ Cleaning Supplies Limited www.cleaningsupplies.net.nz n Kiwi Maintenance Group www.kmgroup.co.nz n The Service Company Ltd www.theservice.co.nz