Business View Oceania | April/May 2022

73 74 BUSINESS VIEW OCEANIA VOLUME 4, ISSUE 4 BUSINESS VIEW OCEANIA VOLUME 4, ISSUE 4 that staff can use daily to self-monitor. It’s a check-in, of sorts. Nick acknowledges, “We can keep a gauge on our people’s stress and whether they are doing well and we can try to manage that. We want to make sure it’s a fun, friendly, engaging environment.” Physios, by nature, are motivated individuals, always wanting to learn and grow. They tend to go the extra mile. With that in mind, PhysioXtra provides structured professional development for them on a weekly basis, built right into their schedule, so they can be continuously learning about the latest techniques and treatment. Moving forward, Nick shares, “What we are building and what we want to build is more inclusive clinics. You’ll have wonderful facilities for recovery and rehab and all those sorts of things. It won’t just be a clinic that people with disabilities go to. It’ll be a clinic where we will have elite athletes using the same equipment and resources as people with disabilities, or people with post-op, or older people. So you can spread the types of patients you’re seeing a bit.” The firm has significantly invested in their Marion clinic, with the inclusion of a hydro pool, a big rehab gym, and a massive Pilates studio. There is also a recovery center for athletes with ice baths. And it doesn’t stop there. PhysioXtra has plans to keep growing and is always looking at opportunities to expand and develop. The extra effort, from top to bottom, is apparent. PhysioXtra is thriving and is an industry leader in Physiotherapy. Nick sums it up well, stating, “We want to be the best and have the best physios work for us.” straight out of the uni into our culture, the way that we want to do things. And that’s proved to be very successful. There are a lot of resources to make sure we train them heavily early on.” The company has found that graduates from university aren’t necessarily prepared for work in a private practice. “We’ve certainly had to increase their skill sets in that area,” Nick says. “And their knowledge of how private practice works and taking the client on their journey-- their rehab journey or their treatment journey.” Believing that interpersonal skills are a fundamental component to working at PhysioXtra, Nick emphasises, “I think your people are the most important. When we recruit, we generally look at their personality and their fit to our organization. We try to be very inclusive, upbeat, friendly, and have a welcoming environment. Physio is certainly a very personal side type of business. No doubt about that. So it’s about being able to make those relationships. We believe we can train them and educate them in skills and techniques.” He adds, “We like to be a very flat organization in the sense that it doesn’t matter if it’s reception, taking a phone call when a patient calls, or one of our more senior physios putting together a rehab plan or treatment plan. Everyone in that process is just as important. So we do a lot of work in that space and get our teams involved with it. We try to work on and keep developing our values and making sure we are living those.” One of those values is identifying and cultivating leaders early on. They look for potential leaders and pour resources into their development. “We have an emerging leaders program that’s driven by an external source called Generation Thrive,” Nick explains. The program provides one-on-one mentoring and helps with goal setting. The management team at PhysioXtra also place a huge importance on the personal wellbeing of their staff. They recently started using an app PHYS IOXTRA