Business View Oceania | April/May 2022

79 80 BUSINESS VIEW OCEANIA VOLUME 4, ISSUE 4 BUSINESS VIEW OCEANIA VOLUME 4, ISSUE 4 the University of Adelaide in early 2021. Rapid expansion had resulted in dynamic training and workforce planning requirements. We were able to work together to support Concentric in developing and delivering their workforce training and organisational development requirements. Our relationship resulted in the co-designing of a two-year custom leadership program for new and emerging leaders across Australia. Concentric leveraged PACE’s expertise in flexible, engaging program delivery to suit the needs of different organisations. This dynamic style of training catered to the need of Concentrics’s strategic direction to partner with a trusted education provider and develop their leaders across the organisation in a flexible way. The program is currently in its second year and feedback from participants has been excellent so far. Through our work together, Concentric Healthcare has been able to successfully transition team members into management roles. We look forward to supporting them through their next stage of growth.” Now, in addition to physiotherapy, Concentric clients have access to a full range of allied health professionals, including occupational therapists, speech pathologists, psychologists, dieticians, podiatrists, and exercise physiologists. These therapies are now offered in the aged care setting, as well as in the NDIS setting. Young explains, “It’s been a really rapid rise, but a really impactful journey where we’re really delivering a completely new, innovative model of physiotherapy and rehabilitation to some of the most vulnerable people in our community. When we sat down to define our values and our purpose, we were all in furious agreement that whenever a client came to see us or we went to see a client, we would do whatever it took to give them the best opportunity to reach their goals. That might mean getting to work early and seeing a client before they start work or staying back because the person can’t get there until after work. It might mean delivering a service in someone’s home because they are unable to get to the clinic. It might mean researching the latest evidence-based practice on how to treat a really unique disability. We are using innovative thinking.” Concentric uses the acronym ‘E.P.I.C.’ to define its core values: Engaging and Enjoyable Workplaces; Pursue Excellence; Improving Lives; Constant Innovation. Young explains, “We know that across the world, engagement is at an all-time low. We have a theory that we need to rally around our purpose and be doing good for others. And that should, amongst a whole bunch of other things, improve engagement. We feel that if you’re engaged, you will pursue a higher level of excellence in the way you conduct yourself in both the clinical and operational sphere. As Allied Health professionals, our main purpose is to improve the lives of those that we come into contact with. That’s why we are really working hard. Finally, by the nature of our organisation, we are innovative. We will continue to listen to our team and make sure that we are adapting accordingly as our sector changes.” To further their desire for innovation, Concentric is working hard to stay on top of the latest allied health technology. They recently recruited a chief technology officer, who will be responsible for rolling out a brand-new client management system, followed by a new scheduling tool and a customer service bot, which will talk to customers and take their feedback. “We are going to, hopefully, in the not too distant future, start looking into the integration of some artificial intelligence into our organisation, as well as data capture, to really start to (as per our core value) innovate, with regards to the really smart tech that’s on the market that can be integrated into healthcare,” Young says. Being able to offer new technology is especially important in Concentric’s disability sector. Working with NDIS patients is still a relatively CONCENTR I C HEALTH GROUP