Business View Oceania | April/May 2022

89 90 BUSINESS VIEW OCEANIA VOLUME 4, ISSUE 4 BUSINESS VIEW OCEANIA VOLUME 4, ISSUE 4 S ince 1992, Swans Veterinary Services has been a valuable presence in the community of Esperance in Western Australia, 700 km southeast of Perth. Founded by Veterinarians David and Nicole Swan, the practice has grown to include two partners, Dr. Enoch Bergman, and Dr. Rob Hewlett, as well as a staff of close to 30 people, including 12 veterinarians, nurses, lab technicians, and administrative employees. CEO Dr. Nicole Swan shares how the business has evolved over the last 30 years, noting, “We were the third practice to set up in town. The other two were mainly small animals, and originally, our practice was predominantly livestock. Over the years we got busier with small animals, and now it is about 60% small animals to 40% livestock, and we are the only practice in town.” Swans Veterinary Services originally operated out of a modest 40 square metre building, undertaking a large renovation in 1996, and a second expansion in 2016. The newest renovation has everything required to run a top-notch animal hospital, including a retail and reception area, consultation and treatment rooms, a pharmacy, and an imaging room. There is also an isolation ward, a dog ward, a cat ward, and two surgeries – one for general use and one dedicated to orthopedics. AT A GLANCE SWANS VETERINARY SERVICES WHAT: Mixed-animal veterinary practice supporting patients throughout Esperance, Western Australia, and surrounds WHERE: Swans Veterinary Services is headquartered in Esperance, Western Australia WEBSITE: Swans Veterinary Services Growing with confidence