Business View Oceania - April 2024

BVO: Looking to the future, how do you see the industry changing? Burt: “Over the last two years, we’ve seen the industry become more buoyant. According to global reports, in Australia, we have one of the highest levels of outsourced services provision in the Asia-Pacific region. So we’re going to see continued growth in the Australian marketplace. That said, the dynamic in our industry is changing to one that is more predictive instead of reactive, due to the rising expectations of users. It’s about delivering better value and targeting resources for a much better outcome through the use of technology.” 37 BUSINESS VIEW OCEANIA VOLUME 06, ISSUE 04 FACI L I TY MANAGEMENT ASSOCIAT ION AUSTRAL IA