solutions have become a full-service ecosystem for seniors—housing, medical care, home services, and end-of-life support under one banner. MODERN TOOLS FOR MEANINGFUL CARE With seven decades of experience behind it, Goodwin continues to look forward—embracing innovation to stay ahead in a rapidly evolving sector. Through thoughtful and strategic technology adoption, the organisation is positioning itself at the forefront of senior care, enhancing service delivery and operational efficiency. “Our sector has been very segregated regarding technology use,” Holmes admits. “We’re quite immature compared to other sectors—but that is changing, which is good.” Three technology-driven initiatives currently define Goodwin’s approach to innovation. First is Best Med, an electronic medication management system. “It’s an end-to-end platform that links directly to GPs and pharmacies,” Holmes explains. “It reduces clinical risks and improves transparency by automating communication and documentation around medication management.” Second is a powerful artificial intelligence application called PainChek, which uses smartphone cameras and facial recognition to assess pain.This is particularly useful for residents who may struggle to communicate discomfort verbally. “It automatically 17 BUSINESS VIEW OCEANIA VOLUME 07, ISSUE 04 GOODWIN AGED CARE SERVICES
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