REGULATORY REFORM The aged care sector in Australia is transforming— one that Holmes believes is necessary and ultimately beneficial. The Royal Commission into Aged Care Quality and Safety, a key catalyst for this shift, concluded in 2021. The Commission delivered a sobering assessment of the sector, exposing widespread shortcomings in governance, service delivery, and care standards. “It was fairly scathing,” Holmes says bluntly. “But I think the outcome is positive—it’s forced us to improve daily.” In the wake of the Commission’s findings, the federal government began implementing sweeping regulatory and legislative reforms to raise the standard of care, improve oversight, and ensure greater accountability across the board. Providers must adopt more robust operational systems, establish more precise risk management protocols, and strengthen governance frameworks to meet heightened expectations. In return, the government WORKERS COMPENSATION Trusted by employers across Australia In NSW, AAI Limited ABN 48 005 297 807 trading as GIO is an agent for the Workers Compensation Nominal Insurer ABN 83 564 379 108/003, also known as icare workers insurance. In WA, ACT, TAS & NT, insurance is issued by AAI Limited ABN 48 005 297 807 trading as GIO 23 BUSINESS VIEW OCEANIA VOLUME 07, ISSUE 04 GOODWIN AGED CARE SERVICES
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