GCH AVIATION SOARING TO NEW HEIGHTS AUG 2025 VOL 07 BUSINESS VIEW OCEANIA ALSO IN THIS ISSUE RUSTIC TOUCH • FURNWARE • THE COFFEE CLUB Colonial Painting & Decorating Service Pty Ltd Old Fashioned Craftsmanship Pg. 47
WWW.BUSINESSVIEWMAGAZINE.COM Email for all inquiries: info@businessviewmagazine.com 2422 Palm Ridge Road, Suite 820 Sanibel FL, 33957 239.220.5554 CONTACT US TITLE SPONSORS GREAT NEWS! Business View Publishing was named to the 2020 Inc. 5000 list of America’s Fastest-Growing Private Companies! Read the press release Editor in Chief Karen Surca Editor Veronica Enair Research Directors Dylan Tenbrink Clementine Walton Contributing Writers Dan Macharia Director of Production Jared Ali Director of Marketing Nora Saliken Director of Administration Michelle Siewah Digital Strategist Jon Bartlow Art Director Renée Yearwood Managing Director Alexander Wynne-Jones COO Matthew Mitchell Executive Publisher / CEO Marcus VandenBrink 1 BUSINESS VIEW OCEANIA VOLUME 07, ISSUE 08
EDITOR’S NOTES With new construction booming and the housing market heading northward, there is tangible momentum across the Oceania region in all things real estate. Despite interest rates that remain higher than the record-low benchmark numbers seen in 2020 and 2021, there is much to be enthused about when constructing the housing future across the region. Hospitality is also experiencing a resurgence, with numbers returning to pre-pandemic levels across most of the region. Tourists continue to choose Oceania as their preferred holiday destination. As housing and hospitality flourish, so too do the businesses that cater to the growth that we are seeing. Businesses, both large and small, continue to roll out new initiatives and meet the future with innovation. We were fortunate to capture a bit of the positive business growth in our current August Oceania edition and sat down with some dynamic organizations to talk all things business. We profiled Pycon, PCM Projects, Rustic Touch, and Westbury Constructions to get a first-hand view of some of the cutting-edge construction projects that are underway for all four of these leading construction and new homes companies. Covering each of their construction methods, design aesthetics, and relationship-centered approaches, we found that building a future is seamless for each of these fast-growing businesses. August’s issue also brings our readers a profile feature of StayCo, a leading hospitality success story in its own right. Bringing top-tier hospitality amenities and a friendly welcome, this is one company that is capitalizing on the desirability of the region and its leading core services to ‘stay’ on top. We also caught up with COS, a company that provides much-needed office supplies to an industry that is in high demand for such expert services. With a customer-first approach and innovation at its heart, COS is leading with purpose. Business View also sat down with JCH Aviation, Furnware and Chilton Saint James School for our current issue. Each organization is flying high in its business sector and is putting innovation center stage, moving forward into the final fiscal quarter of 2025. Cassels Brewing Company and the Coffee Club have taken a bite out of the food and beverage market and continue to dominate the Oceania landscape. With so much on tap, both of these successful businesses continue to grow and brew up a great future. As always, our editorial team looks forward to bringing you exciting developments across all business sectors in the region, and we enjoy producing leading sector-focused features that engage and inform our valued business readership. We hope that our valued business leaders learn a little something new about their relevant business sector, as well as key developments in other industry sectors that may help drive their business model forward. Karen Surca Editor in Chief Dear Readers, 2 BUSINESS VIEW OCEANIA VOLUME 07, ISSUE 08
VOLUME 07, ISSUE 08 71 CHILTON SCHOOL Education that Matters 81 COS The Trusted Name in Workplace Supplies 91 FURNWARE Designing the Future of Learning 25 PCM PROJECTS Building with Ambition 35 PYCON HOMES Foundations Built on Family Values 45 RUSTIC TOUCH Designing Homes with Heart, Heritage, and Harmony 59 WESTBURY CONSTRUCTIONS Building Community with Integrity and Impact 13 GCH AVIATION Soaring to New Heights COVER GCH AVIATION 2 EDITOR’S NOTES 5 OPENING LINES EDUCATION AVIATION CONSTRUCTION WESTBURY CONSTRUCTIONS 59 3 BUSINESS VIEW OCEANIA VOLUME 07, ISSUE 08
103 103 CASSELS BREWING CO Craft, and Culture in Christchurch 113 THE COFFEE CLUB Where Will I Meet You? 133 STAYCO ‘Stay’ a While 125 AUSTRALIAN LOGISTIC COUNCIL A Logistical Seat at the Table FOOD & BEVERAGE TOURISM AND HOSPITALITY SUPPLY CHAIN AND LOGISTICS The articles in this publication are for information purposes only. Business View Publishing assumes no liability or responsibility for any inaccurate, delayed, or incomplete information, nor for any actions taken in reliance thereon. The information contained about each individual or organization has been provided by such individual or organization without verification by us. The opinion expressed in each article is that of its author and does not necessarily reflect the opinion of Business View Publishing. CASSELS BREWING CO 4 BUSINESS VIEW OCEANIA VOLUME 07, ISSUE 08
NUFFIELD SCHOLAR LEADING THE WORLD IN AUSTRALIAN NATIVE FINGER LIMES: AGRIFUTURES AUSTRALIA Source: https://arr.news/, news release, First published Agrifutures Australia, Aug 21, 2025 In the subtropical rainforests of Queensland and New South Wales, a remarkable fruit has quietly thrived for thousands of years.The Australian native finger lime, with its vibrant “citrus caviar” pearls and tangy flavour, was once known only to Indigenous communities. Today, it’s captivating chefs and consumers around the world and considered one of Australia’s emerging industries. But while global interest is growing, Australia’s leadership in finger lime production is no longer guaranteed. Queensland grower Jade King, a 2022 Nuffield Scholar sponsored by AgriFutures Australia, set out to explore this challenge. Her international research journey uncovered both the immense potential and the urgent risks facing the native finger lime industry. From Guatemala to California, her findings are shaping a new vision for how Australia can lead the commercialisation of its native foods. Jade’s own journey began with a 350-tree orchard on the Sunshine Coast. Today, Green Valley Finger limes is home to more than 2,000 trees. But her research revealed a surprising reality: the world’s largest producer of finger limes is not in Australia, but in Guatemala, where Prime Tropics manages over 20,000 trees. This discovery prompted King to investigate how Australia could reclaim its leadership. Her study revealed a rapidly expanding global industry. In California, up to 30,000 trees are supported by research programs at UC-Riverside. Commercial operations are also emerging across Italy, France, Opening Lines 5 BUSINESS VIEW OCEANIA VOLUME 07, ISSUE 08
With a representative body now in place, attention turned to the research gaps limiting industry growth. King identified three key areas: • Agronomic practices: Despite being native to Australia, there is limited research on optimal growing conditions. Many producers rely on techniques adapted from other crops without scientific validation. • Varietal standards: With over 30 varieties available in nurseries, the lack of standardisation creates market confusion and inconsistent consumer experiences. • Market development: While the industry has grown from $600,000 in 2017 to $3.1 million in 2020, export opportunities remain constrained by strict quarantine requirements and uncoordinated marketing. Jade also emphasised the importance of cultural recognition. Finger limes have been used by Indigenous Australians for thousands of years, and ethical industry development must acknowledge this heritage. Currently, only one finger lime cultivar has Plant Breeder’s Rights, leaving most varieties vulnerable to misappropriation. Her work demonstrates how targeted research can catalyse industry transformation, establishing new bodies, guiding research priorities, and unlocking market potential. The lessons extend beyond finger limes, offering insights for Australia’s broader native food sector, which is projected to double in value to $160 million by 2025. AgriFutures’ investment in Jade’s scholarship exemplifies its commitment to growing the long-term prosperity of Australian rural industries. By enabling her international study,AgriFutures supported insights that are now shaping national strategy. The Nuffield program, established in 1951, continues building capacity for producers, businesses and rural communities through its network of over 500 Australian scholars and nearly 2,000 worldwide. Applications for AgriFutures-sponsored Nuffield Scholarships are open to Australian citizens or permanent residents aged 28-45 (with exceptions for exceptional candidates) engaged in farming, horticulture, fishing or associated industries.As Jade’s journey shows, one scholarship can spark change across an entire industry, and help secure Australia’s agricultural future. Spain and Croatia. Yet many international producers lack varietal knowledge, some are unknowingly growing Frustrime hybrids that don’t deliver the signature caviar-like pearls of true finger limes. A key insight from Jade’s research was the importance of strong industry representation. She found that the success of the Australian macadamia industry was underpinned by the Australian Macadamia Society, which provided coordinated advocacy, research direction and provenance protection. In contrast, the finger lime industry was fragmented, with no dedicated voice. Jade’s recommendations led to the formation of the Australian Native Finger lime Alliance (ANFA) in early 2024. Today, ANFA represents more than 34 growers and over 50,000 trees across eastern Australia. 6 BUSINESS VIEW OCEANIA VOLUME 07, ISSUE 08
OPENING LINES NEW DATA SHOWS EMISSIONS DOWN IN YEAR TO MARCH 2025 Source: https://arr.news/, News Editor, news release, First published , Aug 25 2025 Australia is tracking well to meet its 2030 climate pollution target, with new emissions data showing emissions fell by 1.4 per cent or 6.5 million tonnes of carbon dioxide equivalent in the year to March 2025, driven largely by the Albanese Government’s policies. In that period, 440.2 million tonnes of carbon dioxide equivalent emissions were recorded, which is 28 per cent below 2005 levels – the base year for Australia’s 2030 Paris Agreement target – and well on the way to reaching the 43 per cent goal. Renewable energy generation continues to drive emissions in the energy sector, while our reformed Safeguard Mechanism is driving investment in industrial decarbonisation and securing steady progress. Across Australia’s two main grids, renewable energy has now reached over 40 per cent of all energy produced in the last financial year, with solar and wind capacity up 45 per cent since we came to Government – more new capacity than four Snowy Hydro schemes. Emissions in the year to March 2025 fell in the electricity, industrial processes and stationary energy sectors, driven by technology improvements, changes in production, and a decline in residential gas demand. Emissions from the National Electricity Market (NEM) have fallen 1 per cent on the previous quarter in trend terms, reflecting a return to their long-term declining trend. However, transport emissions continued their postCovid rise as the use of road diesel and domestic aviation fuel reached record levels.The New Vehicle Efficiency Standard is projected to reduce transport emissions. The preliminary data for the financial year ending 30 June shows even greater reductions, with emissions down to 436 million tonnes, which is 2.4 per cent or 10.6 million tonnes less than the previous financial year, to be 29 per cent below 2005 levels. Minister for Climate Change and Energy Chris Bowen said the government’s climate and energy policies were working to drive down emissions across the economy. 7 BUSINESS VIEW OCEANIA VOLUME 07, ISSUE 08
“Our practical policies, including cheaper home batteries, our reliable renewables plan and the safeguard mechanism, are working to drive down emissions across the economy– and we are making good progress. “We are on track to achieve our emissions reduction goals if we stay the course and continue to lift our efforts. “With over [36,000] Cheaper Home Batteries installed with our support since 1 July, our policies are having a real impact on emissions and helping households with their energy bills.That’s more household battery capacity in 8 weeks than the Hornsdale Big Battery and Victorian Big Battery combined.” 8 BUSINESS VIEW OCEANIA VOLUME 07, ISSUE 08
OPENING LINES FASTER INTERNET FOR REGIONAL VICTORIA Source: https://arr.news/, News Editor, news release, First published , Aug 25 2025 The Allan Labor Government’s Connecting Victoria program is helping regional Victorians across the state benefit from improved broadband coverage delivered through the construction of new nbn towers. Minister for Government Services Natalie Hutchins said the latest upgrades ensured that Victorians could continue accessing faster broadband coverage when they need it, offering residents and businesses access to download speeds of up to 100 Megabits per second through their chosen internet provider. The broadband towers are the first to be completed as part of Connecting Victoria’s Satellite to Fixed Wireless upgrades and provide the nbn Fixed Wireless service to more than 1700 premises. The new towers are also designed to allow for faster download speeds in future. The towers have been delivered in partnership with NBN Co and are located in Merino, Casterton, Maryborough East and West, Skipton and Lexton.The Connecting Victoria program aims to deliver more than 1300 mobile and broadband projects across the state, with over 900 of these in regional areas. More than 130 high-speed broadband projects have been completed so far, with further Fixed Wireless projects expected to be completed this year in further areas, including Clunes, Castella, Warne, Cann River and Bright. Tower works are also underway at Daisy Hill, Talbot and Waterloo, with completion expected in 2026. Connecting Victoria is the single largest investment in mobile and broadband infrastructure made by any state. The Labor Government is fast-tracking telecommunications infrastructure and working with the Commonwealth to address connectivity issues across the state. Improved mobile and nbn internet connectivity has an important role to play in helping to keep people, businesses and communities connected during emergencies. 9 BUSINESS VIEW OCEANIA VOLUME 07, ISSUE 08
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AVIATION NEW ZEALAND ONLINE ARTICLE aviation AUSTRALIAN AIRPORTS ASSOCIATION ONLINE ARTICLE 11 BUSINESS VIEW OCEANIA VOLUME 07, ISSUE 08
GCH AVIATION SOARING TO NEW HEIGHTS 12 BUSINESS VIEW OCEANIA VOLUME 07, ISSUE 08
SOARING TO N GCH AVIATION AT A GLANCE GCH AVIATION WHAT: A leading aviation group bringing a premium aviation experience and top tiers services with a friendly atmosphere WHERE: C hristchurch, New Zealand WEBSITE: www.gchaviation.com LEADING NEW ZEALAND’S LUXURY AIR 13 BUSINESS VIEW OCEANIA VOLUME 07, ISSUE 08
NEW HEIGHTS In the world of luxury aviation, few companies soar quite like GCH Aviation. Family-owned and proudly New Zealand-made, GCH has spent nearly four decades redefining premium air travel experiences across the South Pacific. From its humble beginnings with a single helicopter in Christchurch in 1985, the company has evolved into a leading aviation group with a strong presence in Christchurch, Wellington, Kaikoura, Nelson, Blenheim, and Greymouth. Today, GCH R TRAVEL FRONTIER 14 BUSINESS VIEW OCEANIA VOLUME 07, ISSUE 08
Aviation delivers a seamless mix of scenic flights, corporate jet charters, rescue services, and the renowned New Zealand Flying Doctor Service, all underpinned by a steadfast commitment to quality, safety, and community. A LEGACY OF GROWTH AND ADAPTABILITY Founded by the Currie family, GCH Aviation’s story is deeply rooted in the pioneering spirit of New Zealand. What began with helicopter operations has grown into a multifaceted aviation enterprise serving both luxury and lifesaving missions.A pivotal moment came in 2020, when the company launched its corporate jet division right on the cusp of the COVID-19 pandemic. Far from slowing down, the new jet service proved a strategic masterstroke. With the introduction of the Challenger 604, offering a spacious stand-up cabin and onboard flight attendant, GCH carved out a unique niche in the domestic and trans-Tasman charter market. “Post-COVID, we’ve seen a major shift toward highend, private travel,” says GCH Aviation’s leadership team.“Clients want privacy, flexibility, and luxury and that’s exactly what our aircraft and service model provide.” LUXURY EXPERIENCES TAKE FLIGHT GCH Aviation’s luxury tourism arm has become synonymous with premium New Zealand experiences. Operating a fleet of EC130 helicopters and other turbine aircraft, the company curates bespoke adventures for high-net-worth individuals. From exclusive winery tours and glacier landings to lodge transfers and scenic coastal flights, every journey is tailored to impress. Christchurch serves as the hub for many of these experiences, acting as a launch point for guests destined for some of the South Island’s most stunning locations. “Our helicopters are more than just transport; they’re the beginning of an unforgettable journey,” says the team. Strong relationships with luxury lodges, regional tourism boards, and top-tier hospitality providers ensure a cohesive, high-end travel itinerary for clients. GCH also collaborates with partners throughout the Pacific region, positioning itself as a full-service 15 BUSINESS VIEW OCEANIA VOLUME 07, ISSUE 08 GCH AVIATION
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17 BUSINESS VIEW OCEANIA VOLUME 07, ISSUE 08 GCH AVIATION
provider for discerning travelers exploring multiple destinations. FLYING WITH PURPOSE Beyond luxury, GCH Aviation’s commitment to public service remains unwavering. Its operation of the New Zealand Flying Doctor Service and emergency helicopter rescue missions has saved countless lives across the country’s rugged terrain. With a team of 148 professionals, many of whom serve in these critical services, GCH balances high-end tourism with deep social responsibility. This balance was never more apparent than during the COVID-19 pandemic. While many tourism operators shuttered operations, GCH leaned into its resilience. The company pivoted to serve the domestic market, maintained staff levels, and even received a prestigious New Zealand Tourism Award recognizing its dedication and adaptability through crisis. Find out more here Delivering energy today’sand tomorrow’s 18 BUSINESS VIEW OCEANIA VOLUME 07, ISSUE 08
PARTNERSHIPS, PEOPLE, AND PURPOSE Central to GCH’s success is its emphasis on collaboration. It regularly meets with tourism boards, luxury resorts, conservation groups, and local communities.The company has forged partnerships with Project Jonah, Camp Quality, and the Hutton Shearwaters Colony in Kaikoura, underscoring its environmental and social stewardship. “We’re a family business at heart,” GCH says. “That means taking care of our people and our community. Many of our team members have been with us for decades, and that speaks volumes about the culture we’ve built.” That culture is not only defined by loyalty, but by a clear succession plan. With the next generation of Currie family members now stepping into leadership roles, the entrepreneurial ethos remains alive and well. POSITIONING NEW ZEALAND ON THE WORLD STAGE For luxury travelers, New Zealand offers something truly unique: sweeping alpine vistas, turquoise coastlines, and once-in-a-lifetime experiences that are all wrapped in an atmosphere of peace, privacy, and pristine natural beauty. “You can go from whale watching in Kaikoura to landing on a glacier, to sipping wine at a secluded vineyard all in one day,” says the team. And GCH Aviation is the thread that connects these moments. Contact a Gallagher aviation broker 0800 322 206 | aviation@ajg.co.nz AJG.co.nz/aviation Want the right insurance for your aviation needs? 19 BUSINESS VIEW OCEANIA VOLUME 07, ISSUE 08 GCH AVIATION
Privacy and exclusivity are paramount for many high-end clients, including celebrities and global executives. GCH’s comprehensive travel planning and discreet service have made it the operator of choice for those who want luxury without compromise. FUTURE-FOCUSED FLIGHT PLAN Looking ahead, GCH Aviation is focused on growing its presence across the Pacific, expanding its corporate jet service, and deepening its luxury tourism offerings. Christchurch, Wellington, Kaikoura, and Greymouth remain key strategic bases, with continued investment in aircraft and infrastructure planned. Yet even as the company scales, its roots remain firmly planted. “We’re proud to be New Zealandowned, and we intend to stay that way. Our future will be built on the same values that got us here; innovation, trust, and an unwavering commitment to our clients and communities.” CONCLUSION Whether transporting medical teams across the 20 BUSINESS VIEW OCEANIA VOLUME 07, ISSUE 08
21 BUSINESS VIEW OCEANIA VOLUME 07, ISSUE 08 GCH AVIATION
country, delivering tourists to the foot of a glacier, or hosting international jet-setters in a Challenger 604, GCH Aviation continues to redefine excellence in the skies. It is not just a company; it is a symbol of what’s possible when luxury, service, and social purpose intersect above the breathtaking landscapes of New Zealand. PREFERRED VENDOR/PARTNER n Air bp www.bp.com/en/global/air-bp Air bp is one of the world’s leading suppliers of aviation fuel products and services. It has been investing in the aviation industry for almost 100 years to keep people flying safely around the world. Air bp serves over 600 locations across 40 countries and fuels over 6,800 flights per day. n Gallagher www.ajg.co.nz Gallagher is one of the top three insurance brokerage and risk management companies in the world. For nearly 50 years, we’ve been helping New Zealanders protect their businesses, homes and valued possessions. By combining local expertise with global resources, we deliver tailored insurance solutions designed to meet your unique needs. 22 BUSINESS VIEW OCEANIA VOLUME 07, ISSUE 08
PCM PROJECTS BUILDING WITH AMBITION construction PYCON HOMES FOUNDATIONS BUILT ON FAMILY VALUES 23 BUSINESS VIEW OCEANIA VOLUME 07, ISSUE 08
RUSTIC TOUCH DESIGNING HOMES WITH HEART, HERITAGE, AND HARMONY WESTBURYCONSTRUCTIONS BUILDING COMMUNITY WITH INTEGRITY AND IMPACT 24 BUSINESS VIEW OCEANIA VOLUME 07, ISSUE 08
BUILDING WITH PCM PROJECTS CONSTRUCTING EXCELLENCE, TRUST AND C AT A GLANCE PCM PROJECTS WHAT: R espected leader in the luxury residential space, constructing beautiful designs for its loyal customer-base WHERE: New South Wales WEBSITE: www.pcmnow.com 25 BUSINESS VIEW OCEANIA VOLUME 07, ISSUE 08
H AMBITION COLLABORATION In an industry where timelines stretch, budgets fluctuate, and visions evolve, PCM Projects has quietly set itself apart as a builder of more than just high-end homes—it has built a culture rooted in collaboration, trust, and excellence. Since its founding in 2009 and the start of operations in 2010, the Sydney-based firm has grown from humble beginnings into a respected leader in the luxury residential space, earning accolades, forging long-term partnerships, and steadily 26 BUSINESS VIEW OCEANIA VOLUME 07, ISSUE 08
evolving to meet the demands of an ever-changing construction landscape. CRAFTING A VISION, BUILDING A LEGACY The origins of PCM Projects are grounded in a passion for craftsmanship and a clear vision: to build exceptional luxury homes that reflect the aspirations of their clients. What began as a small renovation project in Chatswood soon snowballed into a pipeline of opportunities. By focusing on quality, client satisfaction, and strong relationships, the company expanded quickly, growing to a team of 30 dedicated professionals. “Our dream was always to create luxury residential homes,” reflects one of PCM’s leaders. “That’s what we pursued from the beginning, and that’s where we’ve made our mark.” Today, PCM manages three to six projects annually, each spanning 18 to 26 months.This deliberate pace allows the team to immerse themselves in the finer details that set their projects apart. AWARD-WINNING COLLABORATION One of PCM’s defining strengths lies in its commitment to collaborative design and execute. Its most celebrated projects—including partnerships with Woodward Architects and Chrofi Architects— have not only achieved client satisfaction but also industry recognition. These collaborations have resulted in multiple awards, shining a spotlight on PCM’s ability to translate architectural vision into built reality. “Collaboration is the key,” the company emphasizes. “We’ve found that the best results—and the highest levels of recognition—come from deeply respectful, communicative relationships with our design partners.” This commitment to quality has placed PCM Projects in the upper echelon of luxury builders in New South Wales, where reputation is currency, and referrals are gold. CULTURE, PEOPLE, AND PURPOSE Behind every stunning home is a team that believes 27 BUSINESS VIEW OCEANIA VOLUME 07, ISSUE 08 PCM PROJECTS
in what they’re building. PCM Projects’ internal culture has developed organically over the years, shaped by people who are as passionate about their craft as they are about supporting each other. “It’s a really cool culture,” says PCM leadership.“Many of our team members have been with us for a long time. They understand the way we work, and they play a huge role in shaping how we show up for our clients.” The company operates with a service-first mindset— an approach that’s become increasingly vital as the construction industry has shifted from a productfocused to a service-focused model.“We’re no longer just delivering a product,” they explain.“Clients want to be part of the process. They want transparency, communication, and collaboration.” Navigating this shift has required robust management systems, clearer processes, and an unwavering focus on client experience—an area where PCM excels. RESPONDING TO INDUSTRY DISRUPTION The COVID-19 pandemic left few industries untouched, and residential construction was no exception. PCM Projects saw firsthand how the market changed—both in pricing and competition. Material costs soared, new builders emerged in the luxury segment, and clients became more priceconscious. “The market really split into three categories,” explains PCM: “clients who care about quality above all else, clients who focus purely on cost, and those who are driven by a combination of time and budget constraints.” These shifts introduced complexity in project estimation and client education. Yet PCM Projects navigated these challenges with poise, ensuring that quality and service remained non-negotiable. BUILDING SMARTER WITH TECHNOLOGY To further enhance client experience and project efficiency, PCM Projects has embraced innovation in the form of artificial intelligence and construction software. The adoption of AI-powered platforms has allowed the company to streamline workflows, 28 BUSINESS VIEW OCEANIA VOLUME 07, ISSUE 08
29 BUSINESS VIEW OCEANIA VOLUME 07, ISSUE 08 PCM PROJECTS
forecast more accurately, and provide real-time updates to clients—resulting in smoother projects and stronger communication. “Technology has allowed us to elevate how we deliver service,” says the team. “From client portals to scheduling tools, it’s all about keeping everyone informed and aligned.” TRUSTED PARTNERSHIPS, STRONG FOUNDATIONS PCM’s ability to attract repeat work and referrals is closely tied to the trust it has built with architects, engineers, and consultants. Most new projects originate from long-standing professional relationships—especially with architects who appreciate PCM’s collaborative, solutions-oriented approach. “Our reputation in the industry comes down to being easy to work with and always delivering on our promises,” PCM notes. “That’s what keeps the phone ringing.” info@qtrd.com.au qtrd.com.au LOOKING TO BUILD OR RENOVATE IN SYDNEY? With years of experience and a track record of working alongside award-winning builders on some of the city’s top homes,we know what it takes to get it right—from the ground up. Whether it’s a brand-new home or a renovation, we bring sharp organization, true professionalism, and a commitment to quality that shows in every detail. 30 BUSINESS VIEW OCEANIA VOLUME 07, ISSUE 08
LOOKING FORWARD: GROWTH, INNOVATION, AND GIVING BACK As PCM Projects looks to the future, its ambitions are focused not on scale but on depth: improving design-and-construct integration, expanding into Class 2 building work, and continuing to innovate in project delivery. “We’re exploring how to bring design and construction more closely together,” they explain. “It’s about offering a more cohesive service to clients, reducing risk, and increasing efficiency.” Another area of planned growth is in the Class 2 sector, which includes multi-residential buildings like apartments. PCM sees an opportunity to bring its high-end residential experience to this space— particularly in projects that emphasize livability, sustainability, and design. Community involvement is also top of mind. Drawing inspiration from personal experiences with charity newwaveplastering 0439 010 869 todd@newwaveplastering.com.au While working alongside builders, designers, and homeowners, New Wave Plastering helps plan and create fine finishes for homes across the Sydney area. We take pride in our work, and it shows in the end result. SHAPING HOMES, SETTING STANDARDS. N P L A S T E R I N G AVE EWW 31 BUSINESS VIEW OCEANIA VOLUME 07, ISSUE 08 PCM PROJECTS
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work, PCM’s leadership is passionate about giving back and embedding purpose into the company’s operations. “We’re looking at ways to support the community, whether that’s through pro bono work, partnerships with nonprofits, or mentorship programs,” says PCM. “It’s important to us that our success also benefits others.” FINAL REFLECTIONS Fifteen years after its founding, PCM Projects continues to evolve with the times while staying true to its roots—meticulous craftsmanship, trusted partnerships, and an unwavering focus on client service. As the company gears up for its next chapter, one thing is clear: PCM Projects doesn’t just build homes. 33 BUSINESS VIEW OCEANIA VOLUME 07, ISSUE 08 PCM PROJECTS
PREFERRED VENDOR/PARTNER n Qtr’d www.qtrd.com.au At Qtr’d, we build homes with a commitment to enduring quality that’s designed to last 400 years, not just 25. We believe in crafting every detail with care, investing in superior materials, tools, and time. Our goal is simple: to create homes that stand the test of time, both structurally and aesthetically, with uncompromising craftsmanship. n New Wave Plastering todd@newwaveplastering.com.au With over 18 years of hands-on experience, New Wave Plastering combines traditional craftsmanship with modern techniques. From smaller renovations to full-scale architectural homes all across Sydney, we’re committed to meeting our clients’ needs and getting it right the first time. It builds relationships, reputations, and enduring value, project by project and person by person. 34 BUSINESS VIEW OCEANIA VOLUME 07, ISSUE 08
PYCON HOMES AT A GLANCE PYCON HOMES WHAT: O ne of the leading residential builders on the Mid North Coast rooted in family tradition and innovation WHERE: Port Macquarie, Australia WEBSITE: www.pycon.com.au FOUNDATIONS ON FAMILY VA 35 BUSINESS VIEW OCEANIA VOLUME 07, ISSUE 08
When Pycon Homes was founded in 1980 by Trevor Suitor in Port Macquarie,it was a modest company focused on small commercial and industrial projects. Over the decades, it has transformed into one of the leading residential builders on the Mid North Coast, while holding fast to the family values that shaped its early years. Today, Pycon is guided by General Manager Adam Suitor and Operations Manager Troy Easton, who continue to honour Trevor’s legacy with a focus on quality craftsmanship, innovation, and deep community connections. BUILDING HOMES, TRUST, AND COMMUNITY ON THE MID NORTH COAST S BUILT ALUES 36 BUSINESS VIEW OCEANIA VOLUME 07, ISSUE 08
“Dad started out with a small team,” recalls Adam. “As the years went on, the focus shifted more toward residential construction, focusing on project and custom homes as well as large multi-dwelling development projects. That has been our passion ever since.” FROM FRANCHISE TO INDEPENDENCE For many years Pycon was part of a building franchise, a structure that provided brand recognition but limited flexibility. In 2010, Adam made the pivotal decision to leave the franchise behind and operate independently. This move allowed them to chart their own course and create a culture that was uniquely their own. “Becoming independent meant we could make decisions that truly reflected our values and our way of doing business,” says Troy.“We wanted to be known for personalised service, for innovation, and for treating every client like family. That independence has been a huge advantage.” With a team of 21 staff, Pycon has cultivated a workplace that is described as relaxed but highly focused. Employees take pride in representing the company, knowing that their work is visible in the community.“In a town like Port Macquarie, you often bump into clients at the shops or the footy field,” Adam notes. “We hold ourselves to a standard of honesty and integrity because it’s simply the right way to do business. The bonus is, it means we’re always glad to cross paths with clients in the community.” A COMMUNITY FIRST MINDSET For Pycon, success has always been about more than building houses. It has also been about building community. In 2018, the company launched its community grants program, which provides financial support to non-profit organisations that serve across the Mid North Coast. Since then, more than 50 groups have received assistance, ranging from sporting clubs to charities to grassroots initiatives. “Supporting local organisations is one of the most rewarding things we do,” says Troy. “The building industry is about creating places where people live and grow. Extending that philosophy into supporting 37 BUSINESS VIEW OCEANIA VOLUME 07, ISSUE 08 PYCON HOMES
community groups just made sense for us.” CHALLENGES AND RESILIENCE Like many in the building sector, Pycon faced extraordinary challenges during the COVID pandemic. Demand for homes increased sharply, material prices surged, and supply chains became unpredictable. These pressures tested every aspect of the business. “It was one of the most difficult times we have ever faced,” Adam explains. “Time frames stretched out, trades were under huge pressure, and costs were rising almost weekly. But in those tough times you either adapt or you fall behind.” Rather than slow down, Pycon used the period to improve its systems and processes. The company also moved ahead with a rebranding initiative that had been on the table for some time, refreshing its image and strengthening its presentation to clients. “The rebrand was something we had been considering for a while,”Troy shares.“It happened to take place during one of the most challenging times, but it gave us a clearer way to present ourselves and connect with more people. It turned out to be a really positive move.” AWARD WINNING CRAFTSMANSHIP Pycon’s commitment to quality has been consistently recognised by the industry. The company was named Housing Builder of the Year by the Master Builders Association Newcastle, among multiple other industry awards including for its larger multidwelling projects. “Those awards were very special for our team,” says Adam. “They were a recognition of the effort and care that goes into every home. Quality is one of the most over-used words in our industry—easy to promise, far harder to achieve. It’s our foundation, so that every home we build truly reflects the quality we stand behind.” Troy adds that building homes is about much more than the physical structures.“The emotional aspect of what we do cannot be overstated. Handing over the keys to a family who is moving into their home is a powerful experience. It is one of the reasons people in this industry stay passionate about it.” 38 BUSINESS VIEW OCEANIA VOLUME 07, ISSUE 08
39 BUSINESS VIEW OCEANIA VOLUME 07, ISSUE 08 PYCON HOMES
INNOVATION AND THE FUTURE OF BUILDING While Pycon is firmly rooted in tradition and community, it also looks to the future with curiosity and ambition. Prefabricated housing is one area the company is monitoring closely. Although not yet mainstream in Australia, prefab construction has potential in addressing housing challenges along with higher density, multi-dwelling developments. “Prefab has not really taken off here the way it has overseas,” Adam explains. “But we see possibilities for it in certain sectors. It is something we want to keep an eye on.” Artificial intelligence is another area of interest, particularly for its ability to streamline complex activities and improve customer service.“For us, the real innovation is in systems and processes,” Troy notes. “Technology like AI could help us manage projects more efficiently, communicate better with clients, and keep everything moving smoothly.” 40 BUSINESS VIEW OCEANIA VOLUME 07, ISSUE 08
INVESTING IN CUSTOMER EXPERIENCE At the heart of Pycon’s success is its unwavering focus on the customer.The company is currently expanding its office facilities, creating a new building that will serve both as headquarters and as a showroom style environment for clients. In response to customer feedback, Pycon has launched a more comprehensive interior design service that elevates the client experience while streamlining the selection process. This initiative has been highly successful and provides for a holistic approach and ultimately a superior outcome for our clients. Happy customers remain the company’s most powerful growth engine. Referrals and positive online reviews account for much of Pycon’s business, a reflection of the trust the company has built over four decades. “In our industry, trust is everything,” Troy emphasises. “You can spend a lot of money on marketing, but if you do not deliver on promises, INSPIRED BY BRICK PGH is proud to see Pycon Homes using Sea Fossil, from the Shoreline range - on their new display home at Thrumster, Port Macquarie, NSW, Australia. PGH.COM.AU 41 BUSINESS VIEW OCEANIA VOLUME 07, ISSUE 08 PYCON HOMES
word will spread. We focus on doing the right thing and letting our work speak for itself.” STRENGTH IN PARTNERSHIPS Pycon’s achievements reflect the combined efforts of its staff and its trusted network of contractors and suppliers. These enduring partnerships are treated as an integral part of the business. “Our relationship with our contractors and suppliers is more than just transactional — they’re an extension of our team,” Adam explains. “Their skills and commitment are essential to delivering the quality we stand for.” Troy agrees, adding that maintaining strong relationships has been one of Pycon’s keys to consistency. “The building industry is highly competitive, and what sets you apart is trust and quality. Our partners know we value them, and that makes all the difference.” POWERFUL DESIGN. BUILT TO LAST. www.bristileroofing.com.au 42 BUSINESS VIEW OCEANIA VOLUME 07, ISSUE 08
LOOKING AHEAD As Pycon looks to the future, its focus remains firmly on the Mid North Coast. With growth in the region and a reputation for integrity and excellence, the company is well positioned to continue its legacy. “We are not trying to be the biggest builder in Australia,” Adam concludes. “Our goal is to be the most trusted builder in our region. We want to keep improving, keep innovating, and keep delivering homes that families love.” Troy echoes the sentiment. “At the end of the day, this is about people. It is about the clients who trust us, the staff who work with us, the contractors and suppliers who support us, and the community we live in. If we keep those relationships strong, everything else will follow.” 43 BUSINESS VIEW OCEANIA VOLUME 07, ISSUE 08 PYCON HOMES
PREFERRED VENDOR/PARTNER n Midcoast Windows Pty Ltd www.midcoastwindows.com.au Midcoast Windows is a family-owned and operated business, fabricating and selling high-quality products for over 30 years. We serve a wide region, delivering windows from Brisbane to Wollongong. We custom-make our windows and doors to meet the specific needs and budgets of your project using Australiandesigned and manufactured aluminium from AWS, featuring the Vantage® and Elevate™ ranges. n CSR www.csr.com.au PGH™ is a leading Australian manufacturer of clay bricks. Offering a wide range of bricks from stylish smooth and reflective metallic collections, through to the urban sophistication of our Shoreline and Manhattan ranges, there is sure to be a perfect PGH Brick for your next project. n Bristile Roofing www.bristileroofing.com.au After more than forty years, Pycon remains true to its founding values of integrity, transparency, and care for community. With an eye on innovation and a heart rooted in family tradition, Pycon continues to build not just houses, but homes and lasting trust on the Mid North Coast. 44 BUSINESS VIEW OCEANIA VOLUME 07, ISSUE 08
DESIGNING HOM WITH HEART, HERITAGE, AND HARMONY RUSTIC TOUCH AT A GLANCE RUSTIC TOUCH WHAT: A leading sustainable home builder that is defined by unparalleled craftsmanship and customer loyalty WHERE: Central Coast, New South Wales WEBSITE: www.rustictouch.com 45 BUSINESS VIEW OCEANIA VOLUME 07, ISSUE 08
MES Nestled on the picturesque Central Coast of New South Wales, Rustic Touch has carved out a unique niche in the world of residential construction—creating homes that aren’t just built, but crafted. Since its inception in 1987, the company has remained steadfast in its founding mission: to design and build sustainable, timeless homes that work with nature, not against it. CRAFTING SPACES THAT ARE IDEALLY SUITED TO CALL HOME 46 BUSINESS VIEW OCEANIA VOLUME 07, ISSUE 08
For founders Tony and Debra Turner, Rustic Touch isn’t just a business—it’s a deeply personal expression of values, vision, and community. A NAME, A VISION, A LEGACY The journey of Rustic Touch began when Tony, disenchanted with commercial construction, and Debra, with a passion for design, decided to forge their own path. “Rustic” wasn’t just a name—it embodied their love of natural materials, sustainable design, and building homes that felt healthy, livable, and enduring. “When we started, we were young and idealistic,” Debra recalls.“Back then, you gave away your design just to win the job. But even then, we believed in solar passive design. It wasn’t mainstream, but it felt right—and it still does.” Today, that commitment has evolved into a company of 15, including site staff, apprentices, and office personnel. But the heart of Rustic Touch remains unchanged: thoughtful, bespoke design and unwavering integrity. DESIGNING WITH NATURE Rustic Touch’s design process is grounded in an intimate relationship with the land.The team begins each project by walking the site—often alongside the client—studying topography, sunlight, views, and ventilation.“We want to create homes that sit softly on the land,” Tony explains. “We work with Mother Nature. You can’t fight her—she’ll win every time.” The company continues to champion solar passive design principles over trend-driven styles. While they’ve completed Passive House-certified builds, they prefer designs that invite natural light, airflow, and thermal comfort. “We don’t chase trends,” says Debra.“We’re sympathetic to them, but we prefer to set our own.” Their approach is both aesthetic and philosophical. “A good home shouldn’t scream for attention—it should belong to the environment it’s in.” FROM SKETCH TO SHOWPIECE Rustic Touch is a full-service design and build firm. 47 BUSINESS VIEW OCEANIA VOLUME 07, ISSUE 08 RUSTIC TOUCH
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At Colonial Painting, professionalism isn’t just a promise – it’s how we work every day. Our highly skilled painters deliver world‑class finishes, backed by a genuine commitment to quality workmanship and long‑term value. Trusted by builders, strata managers and commercial property owners, we understand the importance of meeting deadlines, working seamlessly with other trades and delivering a result that stands the test of time. From high‑impact exteriors to detailed interiors, we’ve proudly completed countless projects that not only meet but exceed expectations. Every job is handled with care, precision and pride – and our customers’ satisfaction speaks for itself. Choose Colonial Painting & Decorating – where craftsmanship and professionalism go hand in hand. Old-Fashioned Craftsmanship. Mo COLONIALPAINTING.COM.AU Quality Craftsmanship Timely Completion Clear Communication Professionalism & Expertise Premium Materials Flexibility & Customisation
odern Systems. Stunning Results. n m
At Colonial Painting, we believe the finest homes deserve the finest finishes - and it all starts with craftsmanship, care and clear communication. Our long-standing partnership with Rustic Touch is built on those same principles. As a preferred painting contractor for Rustic Touch, we’re proud to bring their architectural vision to life with finishes that not only complement the design, but elevate the experience of the space. Whether it’s a bespoke beachside home or a refined rural estate, we take a tailored approach to each project—adapting our process, team, and schedule to suit the unique needs of the builder and their client. Our partnership with Rustic Touch works because we share a common commitment to quality. From early involvement during planning to final walkthrough, we treat every job with the same level of detail and pride as if it were our own. We understand that a builder’s reputation is only as good as their subcontractors - and we take that responsibility seriously. Colonial Painting combines old-fashioned workmanship with modern systems to ensure efficiency, transparency and consistency. Our team follows clear scopes of work, structured site management and a culture of accountability. This enables us to work seamlessly alongside other trades, stay ahead of program timelines and deliver an end product that reflects the high standards of our builder partners. Beyond the brushwork, we also provide scope consulting, long-term maintenance planning and digital project tracking to ensure every detail is managed and communicated with ease. For our builder clients, this means fewer surprises, smoother handovers, and happy homeowners. With 39 years of industry experience behind us, Colonial Painting has become known for delivering stunning results across NSW’s most beautiful homes. We’ve built a reputation for being the kind of team you want on site—skilled, reliable, and easy to work with. As Rustic Touch continues to craft homes of exceptional quality, we’re honoured to play our part in making those homes sing with warmth, depth, and character—one brushstroke at a time.
Projects typically span two years, beginning with site evaluation and continuing through architectural planning, council approvals, interior design, and construction. It’s a deeply collaborative process— and one that results in highly personalized homes, often award-winning. Among their many accolades—over 35 and counting—a standout was a National Award for a complex curved build designed in collaboration with renowned architect Dick Clarke.“Every surface curved—floors, walls, everything. It was an incredible challenge,” says Tony. “And no callbacks. That’s something to be proud of.” Still, one project stands out above all: their own home.“It’s 25 years old, but still one of our proudest creations,” says Debra.“It’s ageless—and that’s what we aim for in all our designs.” A BOUTIQUE APPROACH Rustic Touch limits itself to building six to eight homes per year, allowing for exceptional quality and consistent client experience. “We know every team member’s birthday,” Debra smiles. “We’re not trying to be the biggest—we’re trying to be the best.” Clients meet the whole team—from design through build—and the culture of transparency is unwavering. 52 BUSINESS VIEW OCEANIA VOLUME 07, ISSUE 08 RUSTIC TOUCH
“We don’t ‘sell’ a client,” says Debra “We educate them. If we’re not the right fit, that’s okay. But if we are, we hold their hand the whole way.” The company’s ethics are just as strong as its craftsmanship. If a client requests unsustainable or incompatible materials, Rustic Touch will recommend they look elsewhere. “We’re small enough to stay true to our principles,” Tony says. “And that’s nonnegotiable.” STABILITY IN AN UNSTABLE INDUSTRY Navigating challenges is nothing new for Rustic Touch. From economic fluctuations to pandemicrelated disruptions, the company’s strong foundation has kept it thriving where others faltered. During COVID-19, many Australian builders closed their doors. Rustic Touch didn’t just survive—it excelled.Thanks to longstanding relationships with suppliers and subcontractors, and a high-overhead but well-managed model, the company stayed organized and transparent throughout the crisis. Clients were updated via Google Meets, site signage changed daily, and staff adapted swiftly. “The way we managed our business meant we had our finger on the pulse at all times,” says Tony. “Our team stepped up. And so did our clients.” 53 BUSINESS VIEW OCEANIA VOLUME 07, ISSUE 08 RUSTIC TOUCH
We are a proudly family-run business with over 8 years of experience in the roofing industry. Our expertise spans a wide range of services, catering to both residential and commercial projects — from new installations to repairs and maintenance on both modern and heritage buildings. In addition to our on-site services, we operate a fully stocked shopfront offering a comprehensive selection of high-quality roofing materials and products, available to both trade professionals and the general public. At the heart of our business is a commitment to reliability, craftsmanship, and customer satisfaction. COMMITMENT TO RELIABILITY, CRAFTSMANSHIP & CUSTOMER SATISFACTION. Email: s.and.n.roofinginfo@gmail.com Phone: 0431 827 217 Address: Factory 5/9 David Street, Doyalson NSW Roofing
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