INVESTING IN CUSTOMER EXPERIENCE At the heart of Pycon’s success is its unwavering focus on the customer.The company is currently expanding its office facilities, creating a new building that will serve both as headquarters and as a showroom style environment for clients. In response to customer feedback, Pycon has launched a more comprehensive interior design service that elevates the client experience while streamlining the selection process. This initiative has been highly successful and provides for a holistic approach and ultimately a superior outcome for our clients. Happy customers remain the company’s most powerful growth engine. Referrals and positive online reviews account for much of Pycon’s business, a reflection of the trust the company has built over four decades. “In our industry, trust is everything,” Troy emphasises. “You can spend a lot of money on marketing, but if you do not deliver on promises, INSPIRED BY BRICK PGH is proud to see Pycon Homes using Sea Fossil, from the Shoreline range - on their new display home at Thrumster, Port Macquarie, NSW, Australia. PGH.COM.AU 41 BUSINESS VIEW OCEANIA VOLUME 07, ISSUE 08 PYCON HOMES
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