Post-COVID, the building industry continues to grapple with 30–40% increases in material costs, labor shortages, and complex new regulatory changes. But Rustic Touch remains steady—because their model was always built for resilience. A TEAM THAT STAYS What truly sets Rustic Touch apart is its people. Office manager Tracey has been with the company for 20 years. Their site foreman, for over a decade. Many apprentices have become carpenters and team leads—and one recent graduate is even the son of a long-time staff member. “We treat our staff like family,” Debra says.“If someone needs to attend their kid’s swimming carnival, they go. We’ve had four daughters—we know how important that is.” This loyalty translates into trust, consistency, and a warm working atmosphere that clients feel immediately. “We want clients to feel like they’re 55 BUSINESS VIEW OCEANIA VOLUME 07, ISSUE 08 RUSTIC TOUCH
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