being welcomed into our home,” says Tony. THE SHOWROOM THAT FEELS LIKE HOME Even Rustic Touch’s office space reflects their ethos. Their commercial showroom—located just minutes from their home—is designed not like a sales floor, but a living room. “We’ve got a display kitchen, lounge area… but no sample clutter,” Debra explains.“We sit on the couch with clients, have a coffee, and chat about their vision. It’s all about comfort and connection.” It’s a far cry from their humble beginnings—when their coffee table was their desk and a tapestry shoulder bag doubled as a briefcase. But the values remain the same. A FUTURE BUILT TO LAST Looking ahead, Rustic Touch is focused on stability rather than scale. With Tony and Debra eventually planning to step back, their vision is for the company 56 BUSINESS VIEW OCEANIA VOLUME 07, ISSUE 08
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