“We want to empower customers to choose products that are better for the environment,” Belinda explains. “It is about making sustainability practical and accessible in the workplace.” GIVING BACK THROUGH THE LYONE FOUNDATION The family’s values extend well beyond business. In 2013, they established the Lyone Foundation, a philanthropic initiative that donates one percent of COS revenue each year to local Australian charities focused on human welfare. To date, the foundation has donated more than $23million to the Lyone Foundation supporting over 130 organisations, reflecting the family’s long standing commitment to giving back. “Our family has always believed in supporting the community,” says Belinda.“The foundation was a way to formalise that commitment and ensure that as the business grows, our impact grows with it.” COMPANY CULTURE BUILT ON VALUES COS recognises that its strength comes from its people. With more than 700 employees nationwide, the company has worked hard to build a culture that values passion, service excellence, innovation, and community. “Our philosophy is simple,” Belinda says. “Happy employees create happy customers. That is why we put so much emphasis on the employee experience.” This investment has paid off. COS has achieved Great Place to Work certification, with 84 percent of employees rating it as a great workplace. The recognition reflects efforts to create an environment where employees feel engaged, supported, and proud to contribute to the company’s mission. ADAPTING TO CHANGING WORKPLACES The way Australians work has changed dramatically in recent years, and COS has evolved alongside those changes. With the rise of hybrid and remote work, 86 BUSINESS VIEW OCEANIA VOLUME 07, ISSUE 08
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