as well as shifts in education and healthcare, the company has expanded its product range to meet new needs. “Whether it is headsets for remote communication or gloves for hygiene in healthcare, we have to anticipate what our customers require in different environments,” Belinda explains. “In education, we also stay closely aligned with curriculum changes so that we can provide relevant and practical supplies.” The focus is on making workplaces feel welcoming and productive. From kitchens and bathrooms to collaborative furniture and technology, COS is committed to ensuring that organisations have everything they need to thrive. INNOVATION FOR THE FUTURE Looking ahead, COS is investing heavily in artificial intelligence and personalisation to transform its customer experience. Through its COSnet platform, the company is creating a smarter, more tailored online shopping journey that anticipates customer preferences and streamlines procurement. “AI allows us to go beyond simple e-commerce,” Belinda says.“It means we can create an experience that feels personal, efficient, and intuitive. For our customers, that is a game changer.” In addition to digital innovation, the company is also exploring opportunities in furniture and technology to enhance the modern workplace. “People expect their workplace to feel comfortable and supportive,” Belinda explains. “We see strong growth potential in furniture, collaborative spaces, and workplace amenities that make offices feel like home.” LOOKING TO THE NEXT CHAPTER With nearly five decades of success behind them, Belinda and Amie are clear that COS’s future lies in staying true to its values while embracing change. Sustainability, customer service, and community impact will remain the cornerstones of the business. 87 BUSINESS VIEW OCEANIA VOLUME 07, ISSUE 08 COS
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