Business View Oceania | December 2019

55 56 BUSINESS VIEW OCEANIA DECEMBER 2019 BUSINESS VIEW OCEANIA DECEMBER 2019 25 Reynolds Place, Papamoa, Mount Maunganui | 07-542-0498 | www.kingflooring.co.nz King Flooring has been providing cost effective quality residential and commercial flooring for over 25 years in the Bay of Plenty, servicing schools, retirement villages, commercial premises and residential homes. RESIDENTIAL PRODUCTS • COMMERCIAL PRODUCTS • INSTALLATION HETHER INGTON HOUSE also sent staff for leadership courses, especially our registered nurses who feel they aren’t able to stand up to some of our stronger caregivers. The courses have helped them incredibly.” Hetherington House had an occupancy rate of between 98 percent and 100 percent for the last year and has a long waiting list. One amazing attraction is the fact that they have a six-person spa pool (which was donated); perhaps the only rest home facility in New Zealand to have such a joy. The home’s diversional therapist does sessions with residents in the pool and it is a relaxing therapeutic time. In total there are 54 employees on staff – a multicultural team coming from Switzerland, the Philippines, India, Japan, Zimbabwe, Viet Nam, and one with Polish heritage, as well. They even staged a show for the residents, wearing costumes to show where they came from. And a fun time was had by all. New ways to improve quality of care for residents and make the working period for staff easier are always top of the agenda. “One thing we’re looking company about doing that. Our logo will stay the same but we do have new uniforms for the staff. Last summer it was terribly hot and their uniforms were quite thick and heavy, so for a period of about three months I had to let the staff work in their ordinary clothes because they were struggling in those uniforms. This has been a big problem but we recently got new BL Stringer uniforms which are lightweight, breathable, teal / blue with daisies… they are so cool in every way. Not what a normal uniform would look like and the residents and the staff just love it. “There are many reasons why Hetherington House is a special place and much sought-after. Our care is top quality, I have worked in five rest homes in the past few years, and this is way beyond any of them. Our Kitchen Manager has been here over 24 years and the food is amazing. When people come into Hetherington House they always remark on how homely, and inviting and comforting it feels. With our new teal and blue colour theme, we get this “wow” whenever visitors come into the lounge at would be in the hospital area,” says Kunz, “where we would put in overhead hoists that run in the ceiling in the room, so staff can hoist the resident by themselves and it goes to the washroom area. They can toilet the resident, get them dressed, and into a chair on their own – they don’t need two people like they do with the manual hoist that they are presently using. This would make life a lot easier and more comfortable for both the patient and the staff member.” For the long- term future, the focus is to increase the number of rooms at Hetherington House and put in more ensuites. Currently, the hospital has ensuites but not all rooms in the rest home area have them. Lack of storage is another issue, so the home is considering putting a building on the grounds for storing wheel chairs, etc. Every single year, fundraising is imperative to help with such causes. “We have a lot of projects on the horizon,” says Kunz. “We’re also going through a rebranding of the company. Our webpage is archaic and really needs to be redone, so we’ve been talking to a and dining room. One of the residents told me the sweetest thing, she said, “We’ve gone from a rest home to a five-star hotel.” So we’re quite thrilled with the way things are going!” PREFERRED VENDOR n King Flooring www.kingflooring.co.nz Why King Flooring? With over 25 years in the residential and commercial flooring business our team of professionals are always happy to help you come up with the best flooring solution. Working with our suppliers our experienced staff are able to confidently help with selection of products, all the way to installation. With that experience comes a confidence that you will get the best finish and we stand by our workmanship, every time.