Business View Oceania | January 2020

21 22 BUSINESS VIEW OCEANIA JANUARY 2020 BUSINESS VIEW OCEANIA JANUARY 2020 T he Housing Industry Association (HIA) is the official body of Australia’s residential building industry. Its primary role involves supporting a membership of 60,000, helping the residential building industry speak with a united voice, and promoting the industry and its services. Headquartered in Canberra, the Association has offices in each capital city, and a number of regional cities. The Association and its members are committed to promoting the highest standards of customer service, workmanship and business conduct. Business View Oceania spoke with Kristin Brookfield, Chief Executive – Industry Policy for HIA, about the association’s evolution, its current focuses, and the forecast for the future of the residential building industry in Australia. The following is an edited transcript of the conversation. BVO: Given that you service all of Australia, how does HIA address the regional differences? Brookfield: “That story begins with the fact that we have an office on the ground in every capital city with staff on hand to HOUSING INDUSTRY ASSOCIATION LTD. (HIA) A united voice for advocacy AT A GLANCE HOUSING INDUSTRY ASSOCIATION (HIA) WHAT: The official body of Australia’s home building industry WHERE: Based in Canberra, Australia WEBSITE: