Business View Oceania | January 2020

75 76 BUSINESS VIEW OCEANIA JANUARY 2020 BUSINESS VIEW OCEANIA JANUARY 2020 demand for a relaxed retirement in a rest home has changed. People now come into care when there are no other options for them. Because of this, our rest home numbers were dwindling and we had hospital-sized rooms but we were not accredited to provide hospital level care. Then three years ago we were endorsed to accept hospital level residents. This has really changed the care needs in the home. Now we are catering for more complex health needs, with the majority of our residents requiring hospital level of care services. That’s been quite a development.” Ligteringen has been at Glenwood Home for four years and finds aged care to be an interesting and multifaceted industry. She reflects, ‘I think the important thing to bring to my role is not just management skills but some understanding of clinical needs and processes and of the health setting in general. Part of the reason I was selected for this job is my background in health.” Glenwood currently employs a staff of 63, Morse Aluminium 2018 Ltd nulook.co.nz 67 Church Street, Timaru | 03 688 3062 | sales@morse2018.co.nz GLENWOOD HOME primarily part-time. Nurses work about 32 hours, not necessarily full time, which gives them an option to pick up an extra shift if somebody is unwell or away on leave. New care staff have to go through orientation – getting some basic training and making sure they understand the job. Glenwood has a contract with Career Force for workplace training for Level 2, Level 3, and Level 4 certificates and employees tend to stay. The longest serving staff member has been working at the Home for 28 years; quite a number of other care staff have been there a long time and there are many new employees, as well. Glenwood is the place of choice for many in the Timaru community and there is a wait list – mostly for rest home care. “You can imagine that people in a rest home survive a lot longer than someone in hospital level care,” says Ligteringen, “so the beds for rest home care don’t come available very often. But people love Glenwood and they often have their heart set on Glenwood