Business View Oceania l February/March 2023

42 BUSINESS VIEW OCEANIA VOLUME 5, ISSUE 2 people outside of the industry. In the future, we also expect that we’ll have a lot of toolkits and templates and policy documents that people will be able to download freely off the website. “From an industry perspective the number of cyber security incidents, whether it’s a breach, a data loss event, or an attack of some sort, are going to continue to increase. And so there’ll be more and more demand for people to understand how to safely use the technology that they’ve got to make sure that they don’t fall victim to different scams or cyberattacks. As you know, COVID forced a lot of businesses online very rapidly; there’s a lot to be undertaken to ensure that they’re safe and secure from an attack perspective. We are going to continue to see a rise of ransomware and scam attacks against everyday citizens as well as businesses. “The other thing I think we are going to start to see is this concept of zero trust. It seems to be the latest buzzword… zero trust is about not trusting individuals and systems and authenticating or continually revalidating their access. A lot of the technology is not there yet from a zero trust perspective because in order for it to be really smart, it needs to have a lot of analytics and an understanding of human behavior. In the future, you will have AI biased systems collecting a lot of data and making a determination to automatically monitor and identify how you interact with data and systems in your day to day work, ensuring it is actually you and not someone using your account- hence a move towards greater behavioural and job function understanding. “I think you are going to see a lot of employers struggle to attract and retain the talent they need, and so they’ll be looking to implement a lot more of what we call automation or orchestration and a great use of AI, to have systems doing things that people would normally be doing. A number of organisations may elect to maintain hybrid or working from home (WFH) systems post COVID-19, just as a way to attract the talent they need.”