carbon credits while improving environmental outcomes. BAS also works closely with Traditional Owners to ensure cultural values are embedded in land management approaches. WASTEWATER HEAT RECOVERY: TURNING LOST ENERGY INTO A NEW OPPORTUNITY Among the most forward-looking initiatives in the BAS pipeline is wastewater heat recovery, a concept that is well established internationally but still emerging in Australia. Wastewater in sewer networks often runs at relatively consistent temperatures, largely due to domestic hot water inputs. Rather than the heat going to waste, BAS is exploring the potential to extract that thermal energy and repurpose it for facilities with continuous heating demand, such as council swimming pools that currently rely on gas boilers. If implemented successfully, the model will support emissions reduction goals, lower energy costs for community facilities, and position BAS at the forefront of an innovation not yet widely adopted in Australia. It also represents the third growth pillar in action: developing new capability, proving it locally, and then offering it more broadly. CULTURE BUILT ON COMMUNITY, OPPORTUNITY, AND SERVICE Internally, BAS’s cultural identity is strongly connected to place. When employees were surveyed as part of the growth plan process, what resonated most was a sense of community. Our people live in the region, raise their families, and take pride in maintaining the assets that keep it functioning. That “service” mindset extends to how BAS teams interact with the public. Field crews regularly engage with residents during reactive response work, and the organisation puts strong emphasis on a customerfirst approach, that is, communicating respectfully, minimising disruption, and treating community members as stakeholders, not obstacles. Over the last few years, BAS has also undergone 30 BUSINESS VIEW OCEANIA VOLUME 08, ISSUE 02
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