Business View Oceania | Volume 3, Issue 7

41 42 BUSINESS VIEW OCEANIA VOLUME 3, ISSUE 7 BUSINESS VIEW OCEANIA VOLUME 3, ISSUE 7 CLEAN MY OFF I CE SPACE NEW ZEALAND and confirmed by a formal panel meeting. Along with recognition of great service, awarded staff receive dinner vouchers, social media shoutouts, and even weekends away. Clean My Office Space has worked tirelessly in the face of COVID-19 to make sure all staff are supported amongst fluctuating workloads, lockdowns, changes to operation, and increased levels of public scrutiny. Laing elaborates, “Some people needed less cleaning due to lockdown, but many of our essential services clients needed twice as much cleaning, or a different sort of cleaning. A usually invisible industry became very focused upon and scrutinised.” But the pandemic has also brought its own opportunities. Laing continues, “It was actually a good opportunity to look at our procedures and refine them really well. I think it created a lot of trust with our clients to be able to show we can operate via evidence-based government communication and prompt response times for requests such as window cleans and extra rubbish removal. Quotes for all services can be easily requested through their website. Senior staff members Harvey Frame (Founder and CEO) and Charles Laing (National Operations Manager and General Manager) describe Clean My Office Space as an up-and- coming solution to regularly occurring issues surrounding poor staff representation and client experience within the industry. Frame explains that the company strategy against industry problems is to continue delivering quality services to clients and ensuring a positive working environment for staff. “We aim to be best in class for cleaning, customer service and sales, to attract and retain the best staff, and maintain cutting edge systems and processes. We make sure our expectations are very clear and help our cleaners achieve them. We foster an environment that is very open, inclusive, and transparent, and really want to do right by our cleaners and clients.” With testimonials such as, “Our offices are always spic and span. We’re very happy with the service you provide and would very happily recommend you,” (NZALS) and “Responsive service, great communication, and we love partnering with a company with a strong sense of purpose,” (Kin Limited), it’s no wonder Clean My Office Space fosters long-term relationships with their clients – and their staff. The company rewards exceptional staff with monthly and annual ‘Culture and Values Champion’ titles, based on client and civilian recommendations Founder & CEO, Harvey Frame