Business View Oceania | Volume 3, Issue 7

43 44 BUSINESS VIEW OCEANIA VOLUME 3, ISSUE 7 BUSINESS VIEW OCEANIA VOLUME 3, ISSUE 7 CLEAN MY OFF I CE SPACE NEW ZEALAND with offered Account Managers, this approach ensures no operational detail is overlooked. Looking to the future of Clean My Office Space, Frame shares that the company has set a path over the next three to five years that will help them to achieve their core purpose, which is to reshape the cleaning industry towards common values of world-class, tailored experience for clients and staff. “In order to have an influence on our industry, we need to grow. So, we’ll be focusing on continuing our growth, learning about what our customers need now, and monitoring how their needs may change. We are also consistently trying to improve the working environment for our staff, both on the ground and in the office.” A highly personalised, top-quality player in the ever-competitive cleaning industry, Clean My Office Space is ready to roll at a moment’s responses are immediate, resolutions are genuine, and support is always available.” Also helping Clean My Office Space achieve their goals is a highly customised system that is driven by client feedback and allows for the complete management of individual jobs. Laing explains, “When we start a job, we enter specifications and the subcontracted services into our system, and it enables all processes such as product ordering, booking cleaners, and informing us exactly what we need to do on site. All automated reminders, emails and purchase orders come through this system, and recommendations and be our clients’ partner while getting through this process.” Clean My Office Space is on a mission to provide customised and sustainable cleaning alternatives for their clients across Auckland and Wellington regions. By recognising that no one job is the same, the company is able to deliver a more in-depth, tailored service than their competition. Account Managers are provided as a direct, 24/7 point of contact for both customers and cleaners, and are described on the Clean My Office Space website as, “A person who ensures communication is clear, the billing happens off the back of it. It also ties in seamlessly with our operations because it generates nightly checklists for supervisors in tandem with account managers, based on what the clients need. Workflow on site is still based off what is practical, but it’s supported by the system that we’ve configured.” Clean My Office Space clients are given a monthly activity report automatically from said operations system for everything that has occurred onsite, including any requested extras, and raised or resolved tickets. In tandem National Operations Manager and General Manager, Charles Laing Sales Director, Wim Baars