Business View Oceania | July 2022

41 42 BUSINESS VIEW OCEANIA VOLUME 4, ISSUE 7 BUSINESS VIEW OCEANIA VOLUME 4, ISSUE 7 team cares so much and always pick up the phone with a heartfelt hello, and always think outside the box to help us” (Intergen), and “The account management and job management is by far superior to other cleaning companies, which certainly makes life easier” (Oyster Group Ltd), if there’s an office or common area space in need, CMOS are certainly qualified to clean it. The company’s growth has been recognised in their listings on Deloitte’s New Zealand Fastest 50 Growing Companies. CMOS states, “We believe that by getting the communication right and providing a consistent service, we are dragging the industry out of the dark ages. We’re getting the simple things right while treating our cleaners properly, and that’s what makes us successful.” CMOS works with small to medium offices in Auckland and Wellington to keep their workplaces clean, healthy, and productive. Clients are offered an account manager who is on call 24/7 and available as a single point of contact, and all cleaners are directly employed by the company to ensure consistency in quality and foster a sense of confidence, trust, and partnership. All cleaning supplies and equipment is provided for standard and additional services, which include carpet and steam cleaning, hard floor scrubs, chemical cleans, expendables supply and installation, tea towel supply and cleaning, window cleaning, and specialist cleans. CMOS also services common areas such as lobbies, elevators, kitchens, stairwells and entrances, restrooms, garbage and recycling areas, walls, and outside areas- right down to mirrors, handles, switches and plugs, and tricky removals such as chewing gum and graffiti. Senior representatives Harvey Frame (Founder/ CEO) and Charles Laing (COO) are happy to report a 20% increase in revenue since they last spoke to Business View in July of 2021. “We have worked extremely hard over the last year to further develop our value offering for our customers and staff,” Mr. Frame begins. “We still believe in consistent, professional cleaning of the highest quality, and our corporate culture remains a respectful team environment, but we have implemented some changes, particularly in the way we use technology to our advantage. We now have a CRM feedback system that allows us to run a monthly raffle for our staff to reward them based on direct feedback from our clients. We have also strengthened our leadership team with our full time COO, Finance Manager, and Recruitment Manager. We have made a significant investment in our staff to complement our core values, which centre around humility, team hunger, and people smarts. It’s crucial that our staff feel supported and respected- the industry has a pretty negative reputation for how they treat their cleaners, and we want to change that. We don’t hire contractors, so all our staff are directly employed, and we are committed to promoting the widespread implementation of a living wage for the whole industry in New Zealand.” Proud to work with businesses like CMOS Your insurance sorted 0800 276 624 crombielockwood.co.nz CL1067A CL1067A CLMB CMOS Business view magazine ad 99.06mm(w) x 124.46mm(h) V2.indd 1 28/06/22 12:58 PM CLEAN MY OFF I CE SPACE Founder/CEO, Harvey Frame COO, Charles Laing