July-August 2016 Oceania Edition

Business View Australia - July - August 2016 105 Progress Printing specialises in the design, production and distribution of high quality branded marketing and communications collateral. Since 1974 as a family owned business, we have established a reputation of being one of the main suppliers of print media to the agribusiness, government, mining and corporate sectors across Australia. Our success and longevity can be attributed to our strong family values tying into a professional corporate culture. At the heart of our operations is a genuine interest in finding a solution to your print needs, looking at your current print costs, identifying potential efficiencies, and never letting our customers down, we call this the Progress Difference. • Print on paper • Docket books & forms • Promotional products • Banners & displays • Stickers & signage • Envelopes • Hats & apparel • Bags & satchels • PVC & synthetic products For all your custom printing needs, contact Progress Printing. We invite you to experience the Progress Difference for yourself today. Phone: 02 6895 3833 Freecall: 1800 656 328 www. progressprinting .com.au “Without customers you can’t provide a service and without the service you can’t retain customers”, he rightfully says. For Freight Assist, this idea lives at the core of the business. Each person that the company interacts with is treated with respect because a working relationship is vital in every aspect of the business. The agents that the company uses, for instance, maintain a great relationship with Freight Assist because they know that it works both ways. When both sides reap the benefits of a great business then it’s only reasonable to assume that both sides will treat each other with trust and integrity. Professional courtesy is an art that has not been lost yet and companies like Freight Assist prove it every day. And as far as clients are concerned, this philosophy becomes even more apparent. Everything starts with being professional. When Freight Assist makes a claim, such as promising delivery on a certain time, clients expect it to be fulfilled to the letter. If something goes wrong and the company cannot actually deliver, communication is key. Clients understand that the world is not error-free so keeping everyone up-to- date is crucial. In fact, Dean believes that these two aspects have largely