July-August 2016 Oceania Edition

Business View Australia - July - August 2016 67 installation, operation, and sales. The main focus is placed on the everyday consumer market but the company does provide items to other industries such as agricultural and maritime as well. In addition to that, the company operates a fully equipped workshop dedicated to the needs of the industry. All work is done in-house and nothing gets sent out for repairs and similar services. There’s a scaled-down version of the production line for the odd jobs as well as an array of custom item services. The company aims to identify the needs of the customer and then provide the appropriate services as well as any other products that go along with it. Valuing customers Another point of difference with most other companies of its kind is that All Head Services offers no-fault warranties. According to Richard, the company “values customers and takes on board what they have to say”. What that means is that even if the customer does something wrong, like damaging a cylinder head during installation, the company will repair it free of charge. In fact, they will assist with everything that has to do with cylinder heads. When a technician runs into an issue, they can always rely on the company and make a simple phone call to get some assistance. And since the industry is so competitive, the company is prepared to beat any