July-August 2016 Oceania Edition

68 Business View Australia - July - August 2016 price in order to retain its clients and grow its database even further. “Having a relationship with customers and building on that is quite critical. We would like to effectively be known as the trusted advisor or the first port of call regarding cylinder heads. Relationships are key to everything we do. We put the customer first all the time, we try to partner with them each time and a partnership has many layers. So they will call to either buy a cylinder head or for technical information and support. Being considered the technical expert on cylinder heads is incredibly important for us and we value that, both in regards to our customers and our suppliers”, suggests Voula. Investing in staff means investing in the company