July-August 2016 Oceania Edition

Business View Australia - July - August 2016 69 On top of that, All Head Services places high value in its staff. As mentioned before, every member of the company is encouraged to make their voice heard. To foster innovation, one has to take into account several different factors. When the production team has something to say, for instance, every other section of the company will listen to that team’s concerns and then offer solutions or alternative pathways. If an issue can be amended, it will be redirected to the right people so that they can work together to improve the matter or fix the problem. For Voula, investing in the staff is an obvious approach: “In terms of investing in people, it’s far more reaching than simply training & development it’s the collaborative and communicative approach we take with staff. We hold monthly OHS meetings and safety talks because we want to make sure that our staff is looked after in every respect from the fatigue that they may have on the floor to how the area is ergonomically suitable and whether it provides for better efficiencies when completing their work. The continuous improvement of processes and systems IS the investment in people. Our staff participate in those conversations and we look at making it better for them.” Investing in the staff is also another important part of the company’s philosophy. Management staff is regularly invited to complete finance and business courses so that they can grow and contribute to the company in turn. Feedback is critical during those stages as it allows the company to focus on what’s working and change what isn’t. The staff meetings allow the management team to quickly redirect its focus where necessary such as creating a more ergonomically suitable working area and to reduce or eliminate fatigue among the staff.