July-August 2016 Oceania Edition

88 Business View Australia - July - August 2016 Popularly known as the ‘Devil Prin- cess’, a devil on the track and a prin- cess off it, Renee participates in vari- ous promotions for Bremtec. Customer service Bremtec is known in the trade as a distributor with highly trustworthy and fair business practices. When it receives a warranty claim, it replaces products regardless of whether the problem is due to product, fitment or consumer issues. It does this because of the level of confidence that it has established with its customers over the years. Bremtec accepts orders over the phone, fax or the internet. Although its online ordering system is rapidly gain- ing popularity, there are a number of customers who still prefer more tradi- tional methods. Above all, the company has a close relationship with the manufacturer of its products. This company, which is based in China, is highly receptive to the feedback and market information that Bremtec gives it. Based on this, it carries out suitable modifications so that the products that Bremtec offers its customers are the perfect match for their requirements.