Business View Oceania | March 2020

51 52 BUSINESS VIEW OCEANIA MARCH 2020 BUSINESS VIEW OCEANIA MARCH 2020 WONGABURRA SOC I ETY Today, thanks to the diverse services offered by Wongaburra, the lifestyle choices are many for the elderly of the community and surrounding areas. Wongaburra CEO, Atul Kumar Singh, shares, “The Wongaburra name came from the local aboriginal background of the community. In the 1960s the community wanted a very simple, basic aged care nursing home because they didn’t have one. In those days, Beaudesert was a big flourishing town in terms of agriculture, mainly dairy farming and cattle. The town is situated between the Gold Coast and Brisbane but it’s a rural town. So the land was donated by local members of the community and the Ladies Auxiliary was the founding member of the Wongaburra place. They did the fundraising and with some government assistance the building was constructed. The Wongaburra Society was founded in 1969 and the operation actually started in 1970.” Wongaburra started out with a total of 76 beds and presently has 125 aged care beds, about 80 Home Care packages and 90 to 120 in the Commonwealth Home Support Program (CHSP). CHSP is a government aged care assistance program that delivers meals, does socialising with the patient, some rehabilitation, cleaning and cooking for people over 65. A level up from that is Home Care for those with higher needs (level one to level four). When people can’t be looked after at home because their needs become 24 hours a day, then they come to the residential aged care facility. That sphere of aged care is fully funded and supported by the Commonwealth Government, and Wongaburra provides all those levels of care to the community – CHSP, Home Care and Residential Care. Dafni Brown, Director of Nursing, reflects, “We’re like a one-stop shop because not a lot of facilities have all those capabilities. Normally they just cater for Residential, Home Care or Increment3 is proud to be associated with Wongaburra and recognise the organisation’s sound business practice and ethical conduct that has contributed to its achievement of being named within the 2019-2020 Best Managed Care Providers honours list. Across the years, Increment3 has provided services to both residential and home care business streams of Wongaburra Society such as: • Quality and compliance consultancy • Accreditation preparedness activities • ACAR development with successful outcome • Education and training to all levels of staff • Business development services • Mentoring of key staff • Food service reviews • Policy and procedure and guidance manual reviews • Short term remote caretaking during period of Director of Nursing annual leave Formerly operating as Bettens Training and Consultancy, Increment3 is a national and international organisation, having worked in Brunei and New Zealand as well as most states within Australia. Focused on three distinct service channels – Consultancy, Education and Training and Food Safety – Increment3 activities support regional and remote aged care providers, hospitals and health care services. The organisation also specialises in working with residential and home care indigenous providers. As a consultant, Increment3 is well regarded for its services to local and state governments, not for profit and for profit aged care providers, large and small; at times working in collaboration with peak aged care industry bodies. Increment3 is an experienced leader in the field in accreditation readiness and non-compliance rectification activities. On the education front, Increment3 has delivered training to CEOs and Boards of Directors, Local Councillors, approved providers and business owners and staff at all levels within residential aged care settings and home care services. The company’s aim is minimising individual and corporate risk and building staff capability through comprehensive training programs which can be allocated Continuing Professional Development (CPD) hours for qualified nurses. In organisations with a primary consideration in manufacturing or selling food to vulnerable persons, Increment3 offers extensive support with food safety services. To that end, the Increment3 Managing Director / Food Safety Specialist has gained Queensland Health approval as an auditor under the Food Act 2006. Increment3 has supported Wongaburra since 2007 and we value our ‘preferred partner of choice’ status with the Wongaburra Society team. We are excited to celebrate Wongaburra’s 50th anniversary with them; confident that the way in which Increment3 has supported Wongaburra’s development across many years of collaboration has contributed to their long history of exceptional service within the region. Increment3 looks forward to continuing our professional relationship as a preferred partner with the team at Wongaburra and will continue to offer support through ongoing delivery of our services of excellence. . . . . . . For more information, please visit our website www.increment3.com.au