Business View Oceania | March 2020

57 58 BUSINESS VIEW OCEANIA MARCH 2020 BUSINESS VIEW OCEANIA MARCH 2020 WONGABURRA SOC I ETY does the plumbing but he’s also a singer. Once a month he brings his country music band to Wongaburra and plays for the residents. Singh acknowledges, “We have a business relationship but also a personal relationship with the locals. The involvement is great here. The community also has a lot of people with an aboriginal background, so we have four beds allocated to aboriginal community members. We always fly the aboriginal flags with the Australian flag at the main front entrance as a sign of respect for the land owners and we involve them in our meetings.” Speaking to the best attributes of Wongaburra, Brown shares, “For me Wongaburra is family. I’ve worked at other facilities where it’s just come in and do what you need to do and go home. But here there is family, there is investment in what we do and being proud of what we’re achieving and there is satisfaction at the end of the day when you know you have done your best and you made someone smile. Some staff have been working here over 20 years, 30 years, and referring us to their friends and family when the time comes that they need care. It’s quite exciting to be able to provide the high quality care and also the physical ambience, it just makes their stay here more better.” Singh has his own thoughts on the important role of the caregivers, “Wongaburra gives our employees the opportunity to fulfill the role of caring for the elderly with dignity and respect, as if they were caring for their own mom or dad. And that makes the staff want to stay here.” PREFERRED VENDOR n Increment3 Pty Ltd www.increment3.com.au Increment3 is proud to be associated with Wongaburra and recognise the organisation’s sound business practice and ethical conduct that has contributed to its achievement of being named within the 2019-2020 Best Managed Care Providers honours list. Across the years, Increment3 has provided services to both residential and home care business streams of Wongaburra Society such as: Quality and compliance consultancy, Accreditation preparedness activities, ACAR development with successful outcome, Education and training to all levels of staff, Business development services, Mentoring of key staff, Food service reviews, Policy and procedure and guidance manual reviews, and Short term remote caretaking during period of Director of Nursing annual leave Formerly operating as Bettens Training and Consultancy, Increment3 is a national and international organisation, having worked in Brunei and New Zealand as well as most states within Australia. Focused on three distinct service channels – Consultancy, Education and Training and Food Safety – Increment3 activities support regional and remote aged care providers, hospitals and health care services. The organisation also specialises in working with residential and home care indigenous providers. As a consultant, Increment3 is well regarded for its services to local and state governments, not for profit and for profit aged care providers, large and small; at times working in collaboration with peak aged care industry bodies. Increment3 is an experienced leader in the field in accreditation readiness and non-compliance rectification activities. On the education front, Increment3 has delivered training to CEOs and Boards of Directors, Local Councillors, approved providers and business owners and staff at all levels within residential aged care settings and home care services. The company’s aim is minimising individual and corporate risk and building staff capability through comprehensive training programs which can be allocated Continuing Professional Development (CPD) hours for qualified nurses. In organisations with a primary consideration in manufacturing or selling food to vulnerable persons, Increment3 offers extensive support with food safety services. To that end, the Increment3 Managing Director / Food Safety Specialist has gained Queensland Health approval as an auditor under the Food Act 2006. Increment3 has supported Wongaburra since 2007 and we value our ‘preferred partner of choice’ status with the Wongaburra Society team. We are excited to celebrate Wongaburra’s 50th anniversary with them; confident that the way in which Increment3 has supported Wongaburra’s development across many years of collaboration has contributed to their long history of exceptional service within the region. Increment3 looks forward to continuing our professional relationship as a preferred partner with the team at Wongaburra and will continue to offer support through ongoing delivery of our services of excellence.