Business View Oceania - May 2024

well- they are the consumer-facing representatives of our industry, after all. Not everyone who applies for a membership with MBPAA is successful. There’s a very strict process they have to go through to be called a master pool builder by us. That has been a difficult path to take, because at the end of the day we are turning down potential members, but it’s worth it. There is a real sense of trust between us and the consumer that, when they choose an MBPAA member to design, build, or manage their pool, they are working with a quality business provider. As a whole, the swimming pool and spa industry is very well regulated, as it should be. We sit on the Standards Australia Swimming Pool and Spa Committee to help shape the way those standards are drafted and delivered, so we are confident in our ability to identify quality businesses and mitigate the risks presented by inferior workmanship.” 15 BUSINESS VIEW OCEANIA VOLUME 06, ISSUE 05 MASTER POOL BUI LDERS ASSOCIAT ION AUSTRAL IA (MBPAA)