For Construction Zone, the answer is simple: relationships. “We like to pick up the phone instead of just emailing,” Hayden Hamuaha, Zone Designs, design manager of 11 years contributes.“In talking to people, you learn what’s going on in the industry, who’s doing what, and you build rapport. We’re not trying to be everyone’s best friend, but we do want that connection where, when a client thinks ‘new project,’ Construction Zone or Zone Design is front of mind.” That relationship mindset filters down into the small details the leadership team coaches into its project managers and brand managers – such as never sending a large project variation on a Friday afternoon. “Rather call them during the week, explain what’s coming, give them time to absorb and understand it,” Gathercole says. “Without the relationship, you don’t have the sale. With it, you’ve earned the right to keep working together.” It’s that personalised approach – layered over deep experience in a fast-paced sector, a diverse and engaged workforce, strong supply chain partnerships, and disciplined capital investment – that keeps Construction Zone well-positioned in a dynamic Australian construction landscape. “We don’t need to be the biggest,” Chait concludes. “We just want to be the team our clients trust to get it done – quickly, properly, and with a human touch.” now expect once projects get the green light. “Labour, material costs, and expertise – those are the constraints that can hold you back,” Gathercole says. “The demand is there, but the industry has to keep finding smarter ways to deliver.” THE CONSTRUCTION ZONE DIFFERENCE: RELATIONSHIPS AND A PERSONAL APPROACH For all the sophistication in Construction Zone’s project management, manufacturing, and financial controls, Chait is quick to point out that most construction and design firms ultimately do similar work. “At the end of the day, construction companies, shopfitting companies, architecture and design companies – we all kind of do the same thing,” he reflects.“We’re all trying to deliver the best outcome we can, on time and on budget. So what really differentiates us?” PREFERRED VENDOR/PARTNER n Architectural Floor Coverings PTY LTD www.arcfloors.com Architectural Floor Coverings Pty Ltd is a trusted commercial flooring contractor offering expert installation of vinyl, timber, and carpet, along with floor removal and remediation services. With nationwide installation teams and a commitment to quality and long-term partnerships, we deliver reliable, high-standard flooring solutions for projects across Australia. 22 BUSINESS VIEW OCEANIA VOLUME 07, ISSUE 11
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