with a carpenter and apprentice (often two and two), plus the roving construction manager who bridges office and site. It’s flat, fast, and accountable. RELATIONSHIPS THAT PROTECT THE PROGRAM (AND THE MARGIN) Groove’s supplier relationships are as long-standing as its staff. During the COVID supply crunch, a key timber partner pre-ordered and warehoused full frame packages for a 35-townhouse project—locking price and supply when others were scrambling. “That’s trust built over 18 years with the same rep,” Madden says. “We pay on time; they communicate early. If there’s a delay, we move the program around it. The worst thing is silence—just tell us the truth quickly, and we’ll solve it.” 27 BUSINESS VIEW OCEANIA VOLUME 07, ISSUE 11 GROOVE PROPERTIES
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