Business View Oceania | Volume 3, Issue 10

27 28 BUSINESS VIEW OCEANIA VOLUME 3, ISSUE 10 BUSINESS VIEW OCEANIA VOLUME 3, ISSUE 10 L I FTX LTD premises - a fully outfitted service centre in Auckland, New Zealand, that facilitates further assistance for regional and remote clients across the North Island. Made up of rebuild technicians, administrative experts, sales staff, service technicians, and senior management, the entire team works together to provide solutions to any and all issues or ideas presented by their clients in a timely, efficient and detail-oriented manner. Mr. Dix explains, “The opening of our Auckland operation was a bit of a game changer. It gives us a much better spread across New Zealand. For those harder to reach or remote areas, particularly for issues like breakdowns, our service technicians operate out of fully outfitted service vehicles. We are currently working hard towards a full-service scope across the country. It’s important to us that there isn’t any area in the country that we cannot support.” Alongside their maintenance capabilities, Mr Dix shares that LiftX supports machinery and parts sales through comprehensive certification and for purchase directly through LiftX, and include aerial work platforms under the Dingli and Haulotte brands, electric and rough terrain boom lifts, cherry pickers, mast lifts, electric and rough terrain scissor lifts, and multipurpose trailers. LiftX also provides servicing including general maintenance, breakdown repairs, and 10-year inspection rebuilds. The LiftX service division provides fast breakdown callouts, with experienced technicians available 24 hours a day, seven days a week. Spare parts are also available for purchase through LiftX for all makes and models of access equipment. The company guarantees that, should they not stock a part, they will source it for clients in a timely manner. Parts including equipment replacements, logbooks and document holders, electrical switches, joystick controllers, batteries and battery chargers, safety harnesses, helmets, and decals and placards may be purchased new, and can be expertly installed on site in the Christchurch workshop or sent directly to clients for install. General Manager Grant Dix, provides his insight into LiftX’s solutions-based operations. “We are a team of 19 with decades of experience between us. Our growth since our beginnings has been essentially exponential; since 2005, we have evolved from a small workshop in Christchurch to being able to assist a really diverse range of customers across the North and South islands,” Mr. Dix explains. “We were able to support a lot of new clients as a result of the 2011 Christchurch earthquake. The Christchurch Rebuild required a range of EWP equipment, and since a lot of the rebuild sites were tricky to manoeuvre, we were on call for servicing and support as the rebuild continued. Being a part of the community that really rallied around each other at that time was a great experience, and it led to some serious growth. Since then, we have continually looked at ways to keep expanding our business.” LiftX is headquartered in Christchurch, New Zealand. Recently, the group opened their second