Business View Oceania - Oct 2023

19 BUSINESS VIEW OCEANIA VOLUME 5, ISSUE 10 HOSP I TAL I TY NEW ZEALAND INCORPORATED further into knowing who the people are who make up our workforce and the talent pools we can draw on to extend skills and help ensure a strong and vibrant industry into the future. All these initiatives are starting to pay dividends, but they will take time to show up in more open days, more hours, and earlier check-ins. In the meantime, the prevailing policy narrative about hospitality being low skilled and low wage fails to recognise the diversity of options in our sector and continues to undermine that hard work. We will not be able to adequately reduce reliance on migrant workers unless and until we can collectively change this narrative and promote hospitality and tourism as a viable and This has included working with Ringa Hora Services Workforce Development Council, Te Pukenga, and Service IQ on the Reform of Vocational Education to help ensure our industry’s needs are articulated and voices heard. We have forged strong partnerships with a range of training providers, including in-job, in-person and online, so we can offer extensive training options and highlight the importance of training and development to both attract and retain our workforce. One of our big successes has been our online platform Typsy. This provides an excellent means of consistently developing entry and intermediate level skills as our industry continues to rely on new, inexperienced entrants and seasonal workforce. Typsy contains a library of more than 100 courses for both hospitality and accommodation businesses, and to date more than 100,000 lessons have been completed on it. A key area of workforce development is centred on leadership. With a shortage of skilled leaders there is a need to develop these capabilities and show industry career pathways. To further this, Hospitality NZ has partnered with world- renowned leadership trainer Shane Green to deliver the Future Leaders programme. Elevating operators’ compliance to best practice standards has also been a focus for us, an example being the provision of standardised and highly accessible online training on the Responsible Service of Alcohol Standards. We also recognise wellbeing plays a vital part in helping attract, develop and retain staff, and we are working with Healthy Hospo to raise awareness of this and provide tools, resources, and leadership skills to ensure our people are taken care of in the best way. Our workforce development streams also extend